Business Support and Digital Specialist - Business Support and Delivery
Company: WesBanco Bank, Inc
Location: Columbus
Posted on: May 8, 2024
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Job Description:
Job Title - Department Business Support and Digital Specialist -
Business Support and Delivery Location This position is 100% remote
within the Bank's footprint. Employee will work full time remote
outside of a WesBanco location (may occasionally attend in person
meetings, although primary functions of the role are performed
remotely). Market Upper Ohio Valley Work Hours per Week 37.5
Requirements High school diploma or general education degree (GED)
required. Associate's Degree preferred. Minimum of one year of
experience in digital banking, banking operations, bank customer
service or digital support role in another industry required.
Knowledge of digital banking online account opening and payment
systems, required. Knowledge of commercial and consumer banking
digital services, required. Job Description SUMMARY: The Business
Support & Digital Specialist is integral in ensuring the efficient
operation of our digital banking platform, and contributing to the
growth and success of our online banking offerings. This individual
will be instrumental in escalated internal support of our customers
as they navigate the various digital capabilities that we bring to
market. Provides expert support of WesBanco's various digital
services. CUSTOMER SERVICE SKILLS: Willingness to provide a level
of service which will clearly differentiate us from our
competitors. INTERPERSONAL SKILLS: Professional demeanor in
appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication
skills to effectively express thoughts, ideas and concepts to
management, bank employees and bank customers in a collaborative
and solutions oriented manner. Ability to interact effectively
across all levels of the organization, including senior management,
branch network, other departments and vendors. Ability to
accurately follow instructions, multi-task, listen attentively.
Detail oriented with strong organizational skills. Able to work
independently and meet communicated deadlines. Excellent verbal,
written and presentation skills with the ability to define and
solve problems. Team player with a positive outlook ESSENTIAL
DUTIES AND RESPONSIBILITIES: Maintains substantial knowledge and
experience in Digital Banking applications including online and
mobile banking systems. Performs various operational support duties
relating to our digital services to provide optimal experiences for
our customers. Troubleshoots and problem solves complex customer
issues via various communication channels. Assists with work
efforts assigned during acquisitions. Participates in initiatives
and projects within assigned area of responsibility. Participates
in testing of new functionality and documentation of test results
in correlation with digital systems. May lead testing initiatives
within assigned area of responsibility. Serves as a liaison between
the assigned business areas and third party vendors and Information
technology (IT) resources in an effort to resolve escalated
customer issues and ensure customer satisfaction. Is the first
point of escalation for issues from digital team associates. Opens
and tracks support tickets. Assists with training of digital
banking associates related to digital banking systems. Performs a
variety of routine tasks related to digital services. Other duties
may be assigned. OTHER REQUIREMENTS: Banking is a highly regulated
industry and you will be expected to acquire and maintain a
proficiency in the Bank's policies and procedures, and adhere to
all laws, rules and regulations that are applicable to your conduct
and the work you will be performing. You will also be expected to
complete all ass
Keywords: WesBanco Bank, Inc, Columbus , Business Support and Digital Specialist - Business Support and Delivery, Other , Columbus, Ohio
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