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Manager, Site Reliability Engineering

Company: Upstart
Location: Columbus
Posted on: May 6, 2021

Job Description:

About UpstartUpstart is a leading AI lending platform partnering with banks to expand access to affordable credit. As we transitioned to being a public company, we're now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We've recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.By leveraging Upstart's AI platform, Upstart-powered banks can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart is based in San Mateo, California and Columbus, Ohio.Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!The TeamAs a Manager, Site Reliability Engineering you will own the overall reliability and availability of our core product and surrounding applications running in our cloud production environments (AWS, Kubernetes/OpenShift), and potentially build out a team in the coming months. You'll own and develop our SRE tactics, observability tools and services, directly engage with the rest of the DevOps, Data and Software Engineering teams to improve uptime, reliability and resiliency of our application stack. You'll also lead the way in building tooling and automation to monitor the health of our infrastructure and create a productive environment for other engineers. You'll have wide latitude in technology options and define our strategy for technology operations risk mitigation, which includes disaster planning and incident management and on-call procedures, and will report directly to our VP of Cloud Engineering.This is a clean slate role and requires the ability to work independently, hire and manage the team, define goals, deliver results and be responsible for them.What We're Looking For* 5+ years of experience in a SRE senior role, preferably at a late stage startup using AWS, critical infrastructure company like telecommunications or the like.* Good knowledge of fundamental SRE guidelines and strategies.* Comfort working in high-security / high-compliance environments, such as finance or healthcare* Experience with AWS and Kubernetes/Openshift* Ability to define high-level strategy for operations monitoring and risk mitigation and drive its implementation.* Proven ability to hire and manage a team of engineers, plan on-call rotation, implement incident and change management workflows.* Good communication skillsWhat You'll Love* Competitive Compensation (base + bonus & equity)* Comprehensive medical, dental, and vision coverage* Personal Development and Technology & Ergonomic Budgets * Life insurance and disability benefits * Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams) * Generous vacation policy* 401(k)* Catered lunches + snacks & drinksUpstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

Keywords: Upstart, Columbus , Manager, Site Reliability Engineering, Accounting, Auditing , Columbus, Ohio

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