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Credit Services Analyst - Resi Collections

Location: Columbus
Posted on: June 25, 2022

Job Description:

This position leads supports development and analysis of new Credit Services Services strategies, analyzes vendor performance, partners with Credit Services subject matter experts, vendor partner leaders as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business and vendor performance recommendations.


Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis including partnering with vendors to improve performance analysis

Support analyst team with data extractions and manipulation for recurring and ad hoc reporting

Develop/select methodologies to derive answers to business problems and identify areas of opportunity to improvement vendor performance

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy across the collections timeline

Analyze vendor performance data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems

Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders including credit services and vendor parterner leadership

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing

Conduct interactions with internal and external partners with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.

Provide leadership as a mentor to team analysts and cross-functional resources

Communicate with vendor partners to improve processes, document changes, analyze performance, and identify areas of improvement

Perform other duties as may be requested by manager

Skills / Abilities and Knowledge
Advance skills in Excel, PowerPoint and Access
Excellent quantitative analysis skills
Detail oriented, self-motivated, proactive and results driven
Vendor performance management and analysis
Knowledge of ICOMS Billing System
Customer behavior modeling and scoring, especially in payment services or collections
BI reporting tools such as Micro Strategy
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
Ability to research and analyze data
Ability to adapt to change
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures

Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree
Preferred MBA or Quantitative MA/MA

Related Work Experience Number of Years
Reporting & Analytical experience 2-4
Writing queries using SQL language 2-4
Vendor Process & Performance Analysis experience preferred 1-2
Cable industry experience/knowledge preferred
Process improvement experience preferred

Office Environment

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

CCO350 313264 313264BR

Keywords: SPECTRUM, Columbus , Credit Services Analyst - Resi Collections, Accounting, Auditing , Columbus, Ohio

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