General Manager
Company: Sonesta International Hotels Corporation
Location: Columbus
Posted on: January 27, 2023
Job Description:
Job Description Summary
The General Manager (GM) is the onsite leader of the hotel and
represents the company with all guests, clients, associates, and
owners. The General Manager is responsible for consistently
delivering results that contribute to the mission and overall
success of the hotel by accomplishing performance objectives
focused on driving revenue, controlling costs, providing guest and
associate satisfaction, and delivering product and service quality.
To accomplish this the GM will work directly with Sonesta's
marketing, revenue management, and sales team and the shared
accounting, facilities, human resources, information technology and
procurement services that support the hotels.
Job Description
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions
with guests and clients. Manage according to the Sonesta G.U.E.S.T.
standards and instill a passion for customer service in all
associates of the hotel. Create processes and procedures to ensure
the hotel is properly supplied with all guest amenities, all food
and beverage outlets are meeting guest expectations, and the hotel
is properly maintained and clean.
- Manage the direct sales activities of the hotel in partnership
with the hotel's Regional Sales Director (RSD) and Global Sales
Office (GSO) to uncover the appropriate demand located in the
hotel's trade area. Directly supervise the hotel's Director of
Sales and partner with the above sales support team to create and
execute the hotel's sales and marketing plan to secure the fair
market share of business for the hotel.
- Manage the overall seasonal demand strategy in partnership with
the hotel's Regional Revenue Manager (RRM) with regard to room type
and length of stay pricing. Work with the hotel's property
management system (Opera) and reservation system (Synxis) to
maximize revenue through occupancy and rate adjustments based on
market conditions.
- Regularly sell hotel rooms through direct client contact.
- Establish and implement appropriate service recovery guidelines
in order to ensure complete guest satisfaction. Respond to guest
complaints or concerns in a prompt and professional manner.
- Manage the Sonesta ES Suites brand positioning through the
proper use of all marketing programs. This would include, but is
not limited to the creation of everyday surprises, the
implementation and management of the company's guest recognition
program (Travel Pass) and the proper use of all logo and graphics
standards.
- Manage the front office, housekeeping, and food and beverage
operation of the hotel through the direct supervision of the
Operations Manager.
- Manage the appearance, condition, and preventive maintenance of
the physical plant through the direct supervision of the
Maintenance Manager.
- Attend Evening Social and Breakfast events as a representative
of the management team of the hotel and to prospect for additional
sales leads.
- Lead the development, implementation and monitoring of capital
and operational budgets for the hotel which support the overall
objectives of the company. Work with the Finance Department on the
identification of variances and communication to ownership on the
hotel's financial condition.
- In partnership with the hotel's assigned General Ledger
Accountant and in accordance with company rules and policies,
ensure the proper process is in place to manage and report the
inflow of money in and out of the hotel.
- In partnership with the Manager, National Engineering and
Facilities Operations and in accordance with company rules and
policies, ensure the proper process is in place to manage and
report on the condition of the physical building(s), grounds, and
parking surfaces. This includes the creation and management of the
hotel's annual capital and operations expense budget to improve and
maintain the facility for guests and ownership.
- In partnership with the hotel's assigned Human Resources
representatives and in accordance with company rules and policies,
ensure the proper process is in place to manage and report on the
human resources and benefits programs within the hotel. This
includes the recruiting, onboarding, training, ongoing performance
management, and offboarding of all associates of the hotel.
- In partnership with the assigned Information Technology
representatives and in accordance with company rules and policies,
ensure the proper process is in place to manage and report on the
proper use, maintenance and location of all information technology
hardware and software provided to the hotel. This includes the
proper use of all systems in order to service all guests and
provide a return on investment to owners.
- In partnership with the assigned Procurement representatives
and in accordance with company rules and policies, ensure the
proper process is in place to manage and report on the purchasing
of all supplies needed to manage the hotel. This includes the
proper use of any platforms and/or programs to leverage purchasing
power and the analysis of hotel spending to identify
efficiencies.
- Enforce hotel standards, policies, and procedures are in place
within the hotel departments.
- Act as "Manager on duty" as required.
- Ensure compliance with federal, state and local laws regarding
health, safety, and alcohol services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor's degree in Hotel Administration, Business
Administration or related field preferred.
- Three years as a General Manager, Operations Manager, and/or
Director of Sales in extended stay hotels preferred.
- Ability to speak, read, and write fluent English; other
languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting,
profit/loss concepts, percentages, and variances.
- Problem solving, reasoning, motivating, organizational and
training abilities.
- Ability to prioritize and organize work assignments.
- Experience with Microsoft Office and Opera systems
preferred.
- Ability to travel including some overnight travel is
required.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving
about the facility.
- Will be exposed to commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50
pounds.
- Frequently handling objects and equipment.
- Will be required to work mornings, evening, weekends, and
holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full
application in addition to attaching a resume. Incomplete
applications received will not be considered.
Keywords: Sonesta International Hotels Corporation, Columbus , General Manager, Accounting, Auditing , Columbus, Ohio
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