Program Manager - Senior Associate

Company: JPMorgan Chase Bank, N.A.
Location: Westerville
Posted on: May 28, 2023

Job Description:

As a leader in Digital Communications at JP Morgan Chase, you will assist the teams in coordinating their complex efforts by facilitating our controls agenda. In this role, you will be expected to collaborate with the business, Communications product owners, control partners and development teams to support the controls processes. Chase customers should be confident that their communications will be timely, secure, and relevant. In order to do that and retain our valued customers, it is important to have strong controls to prevent, detect, and mitigate risks. Your ability to coordinate with and influence the work of partnering product groups towards common program-level goals will directly impact our future success.

You will lead control activities for the Communications product. Leveraging your understanding of and experience with risk identification and controls, you will lead and support new and ongoing initiatives from inception to completion and work behind the scenes to execute on deliverables associated within our Control framework. On a daily basis, you will work with the controls and Communications teams to tackle issues and escalations and prevent recurrence. If you are analytical, work well in teams and are skilled at directing activities to completion and resolution, this is the opportunity for you!

Job Responsibilities:

• Single point of contact for the intake of control requests and subject matter expert of the existing automated and manual controls within the Communications team.
• Steward of the customer and or business risks mitigated by the controls, including understanding the risks, severity of them and how the our controls mitigate them.
• Facilitate reviews of current processes and controls with the Communications Product Owners and our controls partners, and facilitate audit readiness and preparation activities.
• Utilize knowledge of business to assess and escalate issues.
• Partner with the product and technology teams for closure of open issues arising from audits and other evaluations.
• Act as cross-area product group liaison to direct issues or other control matters to resolution. Required qualifications, capabilities, and skills :
  • 2+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance-related functions
  • Proficient knowledge of control/ risk management concepts with the ability to evaluate controls
  • Ability to communicate complex and or difficult topics clearly and effectively to differing audiences
  • Action-oriented with a focus on results
  • Good interpersonal and communication skills (both oral and written)
  • Good leadership and decision-making skills, with ability to coordinate and influence across multiple groups/partners Preferred qualifications, capabilities, and skills:
    • Bachelor's degree with major in accounting, business administration, risk management, or equivalent experience is preferred
    • Digital Communications, technology experience
    • Ability to create and execute an actionable roadmap focused on comprehensive assessment of needs/gaps and timely delivery
      
      Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
      
      We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
      
      The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
      
      As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
      
      We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
      
      Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Columbus , Program Manager - Senior Associate, Accounting, Auditing , Westerville, Ohio