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Enterprise Solution Engineer

Company: Tableau Software
Location: Columbus
Posted on: March 28, 2020

Job Description:

What you'll be doing---

As Solution Engineer, you will become a de facto expert in Tableau Products, the use cases that best leverage them and the IT environments our platform integrate with. The Solution Engineer's primary role is to communicate the features, capabilities, and benefits of Tableau as a modern analytics platform to Enterprise customers. A Solution Engineer consistently demonstrates outstanding presentation, speaking and writing skills and is able to create and deliver compelling product demonstrations by clearly articulating technical advantages into business benefits and solutions. The Solution Engineer is the Primary Solution Engineer on assigned large and mid-tier Enterprise accounts/opportunities within an assigned geographic region and identifies technically challenging and complex opportunities that may require the support from multiple field SEs. The role has focus across all field segments with a specialized focus on deep technical proof points around analytics and business intelligence, including embedded analytics, IT integration and data preparation against complex data sources. As part of the sales team, the role actively contributes to account planning and customer adoption/success through alignment of customer goals with proven best practices. Additionally, the role requires continuous learning with multiple Tableau releases annually and researching new technologies as they emerge that are applicable to our customers and platform.

Some of the things you'll be doing include---

  • Become an expert in the features, benefits and application of Tableau as a platform.
  • Arranges and conducts face-to-face and web-based meetings as necessary to support presales activities (e.g., discovery, requirements analysis, presentation/demonstration, etc.) with customers and prospects.
  • Develops and delivers outstanding Tableau presentations and product demonstrations that range from standard to custom. Use Tableau's products to quickly and expertly generate compelling, interactive visualizations using Tableau and Tableau Prep
  • Implements the Tableau platform for Guided Evaluations and Proof-of-Concepts (POC) scenarios where customers evaluate in an on-premise or cloud development environment. Supports off-site or on-site Guided Evaluations and POCs utilizing Tableau software to address the customer's business issue(s) of moderate to extremely complex scope with customer provided or mocked-up data. As a part of this process, responsible as the Primary SC formulating and leading all aspects of the technical sales process and identifying other presales resources required for the deliverables and ensuring customer satisfaction. Exercises independent judgment in methods, techniques and evaluation criteria of obtaining results. Creates formal networks involving coordination among groups.
  • Researches new technologies, tools and methodologies as they emerge that may be applicable.
  • Communicate daily with sales teams regarding sales activities and tactics to support our customers.
  • Be the customer advocate and liaison for product management and development
  • Support the sales team's readiness in the use of Tableau products
  • Provide proactive support to customers and prospects
  • Backup the technical support staff as needed

    Who you are---

    • Experienced. 5 or more years' experience in a Sales Engineer/ Solution Engineer role, ideally in Enterprise accounts. .This includes 3 or more years' experience with business intelligence. Bachelor's degree in Computer Science or related field preferred.
    • Highly Technical. Technical skill and/or ability to acquire in-depth knowledge/use of Tableau products to effectively position and convey the merits of the enterprise platform to customers and prospects. Proficiency in technologies complimentary to Tableau software such as the following: Enterprise software architectures, Salesforce, cloud technologies (e.g., AWS, Azure, Google), ETL (e.g., Informatica, Alteryx), SQL or MDX (e.g., MySQL, Snowflake, PostgreSQL, Oracle, SQL Server, Redshift, Cloudera), .NET or JSP, Java, Linux, Windows, and network security/authentication + network and web infrastructure are a strong plus.
    • Data Rock Star. Demonstrated quantitative ability, such as statistics or analytics + experience with databases and data analysis tools
    • Excellent Communication. Solid listening skills. Can quickly digest information and respond in an accurate and concise manner. Ability to respond appropriately to complex questions. Excellent written and oral communication skills to both business and technical audiences - solid presentation skills. Effectively gives and receives feedback.
    • Problem Solver. Ability to solve problems with varying degrees of difficulty + analytical and strategic thinking skills.
    • Go Getter. Ability to work independently, multi-task and prioritize well in a fast paced, dynamic work environment + technical aggressiveness and ability to learn new technologies and business requirements.
    • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!


      Tableau Software is an Equal Opportunity Employer.

      Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. Our culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

Keywords: Tableau Software, Columbus , Enterprise Solution Engineer, Engineering , Columbus, Ohio

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