ColumbusRecruiter Since 2001
the smart solution for Columbus jobs

Application Support Engineer

Company: Veeam
Location: Columbus
Posted on: February 25, 2021

Job Description:

Company DescriptionEverything?s in place for you to win at Veeam ? the global leader in Cloud Data Management. We provide trusted back-up solutions that deliver cloud data management and protection, keeping the world moving for over 360,000 customers including the vast majority of Fortune 500 companies. We?re extremely successful: a billion-dollar company and Leader in the Gartner Magic Quadrant that?s won over 170 top industry awards. But we?re always looking forward. Everyone here plays a part in finding new opportunities and winning new deals, and you?ll be backed by a best-in-service product and an unrivalled reputation for delivering customer satisfaction ? our net promoter score is 3.5x the industry average.Ultimately though, we grow together, so we?ll support you fully to be successful in your role. We?ll invest in you through our on-demand learning systems. Mentoring, training and coaching will help you to find your feet, take big challenges in your stride and perform at your best. There are acceleration programmes that could propel you further forward than you imagined. And whether it?s learning additional skills, gaining a new experience or taking the next step in your career, there will be lots of scope for development.All this in a place where people talk from the heart. We have a culture of focus and excellence. We encourage innovation and iteration. And since our achievements are tangible, we can keep it real and be genuine with each other. We?re inclusive, diverse, open and honest people who collaborate, support each other and have fun together. And we?re nimble enough for people to speak up. We play to win; we?re competitive, hungry and driven, but we remain humble. If that?s you, get ready to do Veeamazing things.Job DescriptionThe Windows Technical Support Engineer provides inbound technical support for Veeam?s products via the telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files. This highly technical support role requires deep analytical troubleshooting of complex technical problems. This position is not a traditional call center-based customer service role.----In this role you will:

  • Provide technical support and troubleshooting for Veeam Software?s clients via telephone, email, and web conferencing
  • Proactively stay up to date with all the latest technologies concerning Veeam?s products and the underlying technologies
  • Research and troubleshoot customer problems and inquiries
  • Update and work--assigned cases in a timely manner
  • Maintain strong customer rapport and excellent, timely communication
  • Contribute to documentation to build Veeam?s knowledge baseQualificationsQualifications & Technical Skills Required
    • Creativity and perseverance for solving problems
    • Proven track record of high customer satisfaction ratings in customer or technical service role
    • Strong written and oral communication skills
    • Collaborate in our--work environment for team success
    • Encouragement during stressful times for yourself and to peers
    • Advanced use of administrator-level tasks with the following; Windows OS 2008(r2)/2012(r2)/2016/2019
    • Good understanding of Active Directory
    • Deep understanding of the OSI model and practical knowledge of TCP/IP (firewalls configuration, NAT, connectivity troubleshooting)
    • Previous experience or good understanding of virtualization technologies;--VMware ESX(i), Microsoft Hyper-V
    • Following experience would be considered as a plus:
    • Powershell scripting
    • SAN administration
    • Database engine--/ Microsoft SQL
    • Deep log analysis
    • Wireshark (tcpdump)
    • Application performance analysis (sysinternals, windbg)
    • Microsoft Exchange server administrationAdditional InformationExperience Required
      • 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
      • Certifications in server and networking highly desired
      • Bachelor?s degree preferred
      • Excellent communications skills (verbal and written)
      • Able to work independently in a fast-paced environment
      • Operate effectively in stressful situations--Additional Information:Veeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential according to EEO guidelines.#TSVeeam

Keywords: Veeam, Columbus , Application Support Engineer, Engineering , Columbus, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools.Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join the family (more...)
Company: Mac Tools
Location: Circleville
Posted on: 02/26/2021

Mechanic
Description: 7176 - Columbus Sawmill - 2700 Farmers Dr, Columbus, Ohio, 43235 br br CarMax, the way your career should be br br Ensure every vehicle is one our customers can rely on br br Every vehicle (more...)
Company: Carmax
Location: Columbus
Posted on: 02/26/2021

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Harpster
Posted on: 02/26/2021


Heavy Duty Diesel Mechanic - Intermediate Technician
Description: Job Description ABOUT CARVANA At Carvana, we sell cars, but we're not salespeople. Since 2013,
Company: Carvana
Location: Granville
Posted on: 02/26/2021

Mechanical Engineer
Description: Description:The purpose of this position is to ensure that all aspects of engineering projects are completed according to customer specifications and timelines as well as to our clients mission and philosophy (more...)
Company: Aerotek
Location: Fredericktown
Posted on: 02/26/2021

Automotive Mechanic
Description: 7176 - Columbus Sawmill - 2700 Farmers Dr, Columbus, Ohio, 43235 br br CarMax, the way your career should be br br Ensure every vehicle is one our customers can rely on br br Every vehicle (more...)
Company: Carmax
Location: Columbus
Posted on: 02/26/2021

Critical Facility Engineer
Description: Facebook is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands (more...)
Company: Facebook
Location: New Albany
Posted on: 02/26/2021

Technical Engineer (12T)
Description: Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair airstrips, (more...)
Company: Army National Guard
Location: Red House
Posted on: 02/26/2021

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Caledonia
Posted on: 02/26/2021

Senior IAM Engineer (SailPoint)
Description: A Little About This Gig:Agility Partners is currently seeking qualified candidates to fill an open Senior IAM Engineer position. This Senior Engineer will join the Identity and Access Management IAM (more...)
Company: Agility Partners
Location: Columbus
Posted on: 02/26/2021

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds