Jr. Cloud Support Engineer

Company: Apex Systems
Location: Columbus
Posted on: May 6, 2021

Job Description:

Apex Systems is looking for Junior Cloud Support Engineers in Columbus, Ohio. Duration: Contract-to-Hire Shift:

• 9AM-6PM EST
• 8AM - 5PM EST Job Description The Cloud Support Engineer provides inbound technical support for company products via the telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files. This highly technical support role requires deep analytical troubleshooting of complex technical problems. This position is not a traditional call center-based customer service role. Job Duties
  • Provide technical support for top revenue generating partners via telephone, email, and web conferencing
  • Proactively stay up to date with all the latest technologies concerning Cloud platform products and the underlying technologies
  • Research and troubleshoot customer problems and inquiries
  • Update and work assigned support cases in a timely manner
  • Maintain strong customer rapport and excellent, timely communication Qualifications
    • Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or application performance analysis using sysinternals or windbg
    • Proven track record of high customer satisfaction ratings in customer or technical service role
    • Strong written and oral communication skills
    • Ability to work in a collaborative work environment for team success
    • Experience administrator-level tasks with the current supported version of Microsoft Windows Server(debugging windows event logs, active directory, registry hierarchy)
    • Advanced knowledge of database engines like Microsoft SQL Server and/or Oracle (administration, scripting, hierarchy)
    • Advanced knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting(NAT, ports, DHCP, DNS, Wireshark)
    • Experience with administrator-level task and/or deployment of virtualization technologies: VMware ESX(i),Microsoft Hyper-V, Nutanix AHV (virtual machine management, host management)
    • Previous experience or good understanding of storage system administration (SAN, NAS, VSAN) Experience Required
      • 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
      • Certifications in server, networking, or SQL highly desired
      • Bachelor's degree preferred in absence of experience/certifications
      • Able to work independently in a fast-paced environment
      • Operate effectively in stressful situations EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Columbus , Jr. Cloud Support Engineer, Engineering , Columbus, Ohio