Customer Service Engineer

Company: Worldwide Tech Services
Location: Dublin
Posted on: September 24, 2022

Job Description:

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities--- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.--- Provide support to client identified VIPs--- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.--- Perform Install/Move/Add or Change (IMAC) activities.--- Perform all assigned desk-side support activities--- Display outstanding technical and professional services skills at all times--- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines--- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair--- Understands and follows all documented service operations policies and procedures.--- Other duties or certifications may be assigned to meet business needs -Education and Experience:--- Typically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or Qualifications:--- Maintain all required OEM Certifications as directed by Management--- Knowledge of relevant software and hardware systems--- Understanding of ITIL methodologies--- A+ certification is desired--- May require additional customer-specific certifications or training as required Skills:--- Excellence in communication and customer-facing skills--- Strong oral, written and interpersonal skills--- Ability to follow instructions and processes with minimal instruction--- Ability to lift and or move various computer equipment up to 50 lbs.--- Must own a basic repair kitAdditional requirements may exist if offer of employment is extended

Keywords: Worldwide Tech Services, Columbus , Customer Service Engineer, Engineering , Dublin, Ohio