Sales Engineer - Springfield, OH
Company: R&M Materials Handling Inc
Location: Springfield
Posted on: May 3, 2024
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Job Description:
Country: United StatesLocation: Springfield, OH, United
StatesEmployment type: Undefined termAt Konecranes, we believe that
great customer experience is built on the people behind the
Konecranes name. Everything we do, we do with passion and drive. We
believe diversity drives business success and is the foundation for
our growth. We welcome different backgrounds and skills that enrich
our community and we promote a place where we can ALL be ourselves.
This is what makes Konecranes a unique place to work. POSITION
TITLE: SALES ENGINEER REPORTS TO: CUSTOMER SERVICE MANAGER - NEW
EQUIPMENT What we offer: Benefits: Medical Plan (You can reduce
your deductible by participating in our Wellness Program for 2024.
Employees will then have the option to potentially get their
medical benefits at no cost in 2025. Ask us for details!) Dental,
Vision, 401k plan with a match from day one, profit sharing,
identity theft protection, accident insurance, travel insurance and
so much more! Vacation: 2 weeks of vacation per year (pro-rated for
the first year depending on start date). 5-12 years of service, 3
weeks. 13+ years of service, 4 weeks. Sick Leave: 5 days of Sick
Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year PRINCIPAL RESPONSIBILITIES:
Prepare commercial and technical proposals for overhead material
handling equipment to be utilized in a production or maintenance
capacity in a variety of industrial environments (power plants,
general manufacturing, steel mills, pulp and paper mills,
etc.)Establish distributor (customer) requirements. Analyze
material handling application including physical environment
(temperature, location, dust, humidity, presence of gases or
vapors, etc.), industrial process (types of loads, precise load
handling, weight of loads, throughput requirements, reliability
factors such as up-time, whether equipment is part of process or
for maintenance, required safety features, etc.), type of controls
(2-speed, variable frequency, radio, etc.), capacity, voltage,
speed, duty class, design standards (European, US, Canadian,
International), and local codes (construction/electrical). Review
and interpret specifications, discuss with distributor and make
technical suggestions or present options to enhance productivity
and reliability of equipment. May prepare cost/benefit analysis for
distributor, depending upon application and specifications. Rely on
engineering knowledge and overall knowledge of industrial
applications and/or industry experience.Design material handling
solution (overhead crane, jib crane, monorail, workstation or
combination thereof) to meet application requirements utilizing
knowledge of technical parameters, industrial applications and
constraints of available products.Establish specifications and
parameters to be used to size and select proper components
(electrical/mechanical/structural), based upon customer
requirements. Utilize proprietary software, price books, product
manuals, and manual calculations to design and select appropriate
components. Interpret software results and evaluate for
appropriateness. Make adjustments to software output based upon
engineering judgement and industry experience.Formalize customer
proposal. Prepare and edit CAD drawings of proposed material
handling system. Prepare technical documentation, drawings, terms,
conditions and pricing.Communicate with distributor's technical and
commercial representatives by telephone, fax, and e-mail. Additonal
Duties: Enter new equipment orders into MRP system. Establish and
analyze distributor requirements. Utilize knowledge of product and
understating of technical parameters to accurately input the data
needed to produce the product specified in the quotation/expected
by the customer. Communicate with distributors via telephone, fax
and e-mail.Resolve product warranty issues, design field
modifications to material handling components, troubleshoot
electrical/mechanical components, identify spare parts through
bills of material, drawings and manuals. Communicate with
distributors via telephone, fax and e-mail - occasional travel to
customer site.Prepare technical and commercial proposals for field
modifications, spare parts, and other services. Recommend spare
parts packages based on equipment usage and applications. Enter
orders into MRP system when customer approves order. Run reports
and provide delivery updates to customers as
required.Co-ordinate/Conduct service, technical, and sales training
of distributors at our training facility. Participate in developing
Training Programs. Training topics include product preventive
maintenance, troubleshooting, applications/specifications,
benefits, use of proprietary crane design software, etc.Prepare
technical and commercial documentation including technical
specifications, operating and maintenance manuals, product
descriptions, sales literature, training materials, terms,
conditions and contracts. Respond to inquiries of sales force and
distributors relating to published data, product specifications,
product applications and other technical data. Provide feedback
regarding product specifications, published documents and other
technical materials to appropriate departments. Investigate and
keep informed of competitor technical specifications, product data,
websites, industry standards and developments, etc. Continually
develop technical knowledge of product offering.Achieve industry
leading customer service.Provide professional written and verbal
communications and timely processing of quotations and orders.
Maintain a high degree of clerical accuracy. Initiate efforts to
create an effective team and earn the trust and respect from both
customers and coworkers. Seek timely solutions to resolve
unexpected problems and make significant contribution with little
direction. Maintain a timely and thorough responsiveness to
inquiries including but not limited to phone calls, voice mails,
faxes and e-mails. Other duties as assigned by supervisor.
EDUCATION: Bachelor's degree in Engineering or equivalent required.
EXPERIENCE: A minimum of 2 to 3 years of experience in application
or sales engineering in an industrial environment. Must have
well-developed PC skills and excellent verbal and written
communication skills. Must be able to address multiple issues at
the same time and work well under pressure. *RM Konecranes, Inc.
and its affiliates will not accept resumes from external recruiters
or agencies without a Service Agreement and Agency Portal
submission. Any resumes sent without a Service Agreement and Agency
Portal submission with Konecranes, Inc. are void of any fees and
free for internal use. Applicable Konecranes data protection
obligations are the responsibility of the agency.Konecranes is a
global leader in material handling solutions, serving a broad range
of customers across multiple industries. We consistently set the
industry benchmark, from everyday improvements to the breakthroughs
at moments that matter most, because we know we can always find a
safer, more productive and sustainable way. That's why, with 16
000+ professionals in over 50 countries, we are trusted every day
to lift, handle and move what the world needs.Konecranes is
committed to ensuring that all employees and job applicants are
treated fairly in an environment which is free from any form of
discrimination. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled/Other Protected
Category. PIa270042b09bc-25660-33988691
Keywords: R&M Materials Handling Inc, Columbus , Sales Engineer - Springfield, OH, Engineering , Springfield, Ohio
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