Project Director - Operational

Company: MAXIMUS, Inc.
Location: Columbus
Posted on: March 28, 2020

Job Description:

Essential Duties and Responsibilities Manage overall operations and performance of assigned contracts including PL, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports. Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints. Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met. Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality). Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy. Interpret policies, procedures, and goals of the company for subordinates. Participate in the development and monitoring of the operational budget related to assigned contracts. Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance. Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit loss with assigned contracts and lines of business. Act as the primary point of contact for state officials and other outside contacts for the assigned contract. Perform other duties, as necessary. Minimum Requirements Direct and control the activities of a broad functional area through several department managers within the company. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Ensure budgets and schedules meet corporate requirements. Regularly interact with executives andor major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. Report to Senior Director or VP level. A committed and diverse workforce is our most important resource. MAXIMUS is and Affirmative ActionEqual Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, Inc., Columbus , Project Director - Operational, Executive , Columbus, Ohio