Branch and Business Center Manager (MLO)
Company: PNC Financial Services Group
Location: Columbus
Posted on: January 13, 2021
|
|
Job Description:
Job Profile Position Overview At PNC, our people are our
greatest differentiator and competitive advantage in the markets we
serve. We are all united in delivering the best experience for our
customers. As a(n) Branch and Business Center Assistant Manager
within PNC's Retail branch organization, you will be based in
Bexley/Ohio in the Bexley branch. Job Description Accountable for
the operational soundness of the branch and team, specifically the
maintenance of security procedures, ensuring audit controls are
followed and the support and adherence to compliance and regulatory
guidelines. Manages service and operational aspects of a Branch &
Business Center branch. Builds a high performing team through the
attraction, on-boarding, coaching and development of branch team
members. Leads through influence and impacts a broad range of
eco-system partners in an omni channel environment. Drives revenue
and loyalty through proactive interactions with clients. Influences
a range of eco-system partners in an omni channel environment.
Manages, coaches and executes a proactive client experience within
an omni channel environment. Provides solutions and advice to
improve client financial well-being. Leads effective problem
resolution. Fosters a positive working environment that facilitates
exceptional service and expanding profitable customer
relationships. Grows branch revenue through acquisition and
share-of-wallet growth of consumer and business households.
Consistently inspects, supports and coaches the branded sales
process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for
acquiring and retaining talent through the training, coaching and
development of employees with a focus on bank protocol, operational
processes, policies and procedures. Coaches employees to achieve
performance and activity expectations. Leads the performance
management process for direct reports. Responsible for the Branch &
Business Center risk process through proper oversight and adherence
to regulatory, security and audit requirements. Trains and coaches
team members with operational/risk activities and monitors
adherence to policies and procedures. Exercises sound decision
making to identify and mitigate potential risk. Manages
operational, human capital, reputational and business risk through
adherence to established policies and procedures. PNC Employees
take pride in our reputation and to continue building upon that we
expect our employees to be: Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions. Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework. PNC also has fundamental expectations of
our people managers. As a manager of talent in PNC, you will be
expected to: Include Intentionally - Cultivates diverse teams and
inclusive workplaces to expand thinking. Live the Values - Role
models our values with transparency and courage. Enable Change -
Takes action to drive change and innovation that will transform our
business. Achieve Results - Takes personal ownership to deliver
results. Empowers and trusts others in decision making. Develop the
Best - Raises the bar with every talent decision and guides the
achievement of all employees and customers. Competencies Branch
Banking Services - Knowledge of the responsibilities, issues,
regulations, business practices, and operations of retail banking
branches; ability to provide qualified services to customers.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive decisions.
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation. Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors. Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Sales Management
- Develops sales strategies that incorporate client segments,
market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients. Selling.
- Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
customers. Work Experience Roles at this level typically do not
require a university / college degree, but do require related
experience or product knowledge to accomplish primary duties.
Typically requires 3+ years of related experience. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered. Education
Associates Disability Accommodations Statement:The PNC workplace is
inclusive and supportive of individual needs. If you have a
physical or other impairment that might require an accommodation,
including technical assistance with the PNC Careers website or
submission process, please call 877-968-7762 and select Option 4:
Recruiting or contact us via email at pathfinder@pnc.com. The Human
Resources Service Center hours of operation are Monday - Friday
9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO):PNC
provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law. California Residents Refer to
the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Columbus , Branch and Business Center Manager (MLO), Executive , Columbus, Ohio
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsSenior Account Manager Description: You've worked hard to build your brand, and your visual communications should tell your unique story. Our amazing team at Middlestreet Graphics provides customizable sign and display solutions to set (more...) Company: G&J Pepsi-Cola Bottlers Location: Columbus Posted on: 01/19/2021 Shift Manager- Wendy's Restaurants Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...) Company: Wendy's Location: Dublin Posted on: 01/19/2021 Branch Manager - Trainee (Pickerington) Description: Manager in DevelopmentWe are looking for eager and dedicated field managers to run our established branch locations across the United States. We will give you the tools you need to run a business, manage (more...) Company: Stanley Steemer Location: Pickerington Posted on: 01/19/2021 Physician / Internal Medicine / Ohio / Permanent / Medical Director Op Description: Advance your leadership career as a medical director at a post-acute practice near Columbus, Ohio NEW competitive sign-on Company: Hayman Daugherty Associates, Inc Location: Columbus Posted on: 01/19/2021 OPERATIONS ASSISTANT MANAGER Description: Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, (more...) Company: Dollar Tree Stores Location: Columbus Posted on: 01/19/2021 Physician / Medical Director / Ohio / Permanent / Medical Director Phy Description: Cardiac Medical Director Near Columbus, Ohio A mid-size hospital 2 hours from both Columbus and Cincinnati is seeking Company: Hayman Daugherty Associates, Inc Location: Columbus Posted on: 01/19/2021 Paid Advertising Brand Manager Description: Paid Advertising Brand ManagerOversee the management of Brand Paid Advertising campaigns, primarily multi-location franchise locations. The focus of this role will be working cross-functionally with Paid (more...) Company: RevLocal Location: Granville Posted on: 01/19/2021 Production Manager Description: The primary result expected from the Production Manager will be to plan, direct, or coordinate the work activities and resources necessary for manufacturing products in accordance with cost, quality, (more...) Company: Manpower Engineering Location: Lesage Posted on: 01/19/2021 Public Relations Manager Description: I Am Boundless, Inc. is seeking an energetic and experienced--Public Relations Manager--who has a passion for helping others and wants the opportunity to work alongside some truly exceptional people.What (more...) Company: I Am Boundless, Inc. Location: Dublin Posted on: 01/19/2021 Technical Project Manager (Only on W2) Description: Job Title Technical Project Manager Only on W2 Location Columbus, OH Duration 12 Months Top Requirements Ideally has experience Company: COOLSOFT Location: Blacklick Posted on: 01/19/2021 |