Customer Care Manager II-Norristown, PA
Company: Lumen
Location: Dublin
Posted on: February 25, 2021
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Job Description:
*About Lumen*Lumen is guided by our belief that humanity is at
its best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen's
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies. *The Role* Job
SummaryActs as the single point of contact and provides highly
skilled customer care support for multiple customer accounts which
typically have a small to medium revenue scope or have less complex
to moderate product needs. Proactively manages the customer's
service needs to ensure the highest levels of customer satisfaction
and that their expectations are met. Coordinates the research--and
resolution in regards to exception problem management of customer
troubles and issues in the areas of order entry, order validation,
service activation, test and turn-up, customer access group,
technical customer account management, disconnects and billing
activities. Such interaction is initiated by customers through
phone, email and/or portal communications. Takes ownership of the
request to ensure complete and accurate resolution *The Main
Responsibilities* Job Description * Must demonstrate project
management experience in planning and organizing data from various
sources into concise, relevant information* Must have keen
attention to detail. Must be self-directed, understand the
requirements and take the initiative to complete tasks or
assignments with little or no direction* Experienced in interfacing
with internal and external customers towards effective management
of a project or customer expectations* Ability to focus and deliver
pro-actively in a dynamic, multi-tasking, fast-paced environment*
Demonstrated ability to direct the work of other functional
organizations* Demonstrated ability to influence and collaborate
across organizational boundaries* Excellent interpersonal, verbal
and written communication skills* Strong PC skills in Microsoft
Outlook, Word, Excel and PowerPoint* Team player with a great
passion to succeed* Must work effectively under pressure;
organizing multiple tasks and projects in an ever changing
environment *What We Look For in a Candidate* * Associates Degree
or equivalent education and experience.* 5-7 Years related
experience or equivalent * Minimum skills required to perform in
this role. *What to Expect Next* Requisition #: 233651*EEO
Statement*We are committed to providing equal employment
opportunities to all persons regardless of race, color, ancestry,
citizenship, national origin, religion, veteran status, disability,
genetic characteristic or information, age, gender, sexual
orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.*Disclaimer*The above job definition
information has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Job duties and
responsibilities are subject to change based on changing business
needs and conditions.
Keywords: Lumen, Columbus , Customer Care Manager II-Norristown, PA, Executive , Dublin, Ohio
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