ColumbusRecruiter Since 2001
the smart solution for Columbus jobs

Customer Care Manager II-Norristown, PA

Company: Lumen
Location: Dublin
Posted on: February 25, 2021

Job Description:

*About Lumen*Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. *The Role* Job SummaryActs as the single point of contact and provides highly skilled customer care support for multiple customer accounts which typically have a small to medium revenue scope or have less complex to moderate product needs. Proactively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Coordinates the research--and resolution in regards to exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Such interaction is initiated by customers through phone, email and/or portal communications. Takes ownership of the request to ensure complete and accurate resolution *The Main Responsibilities* Job Description * Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information* Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction* Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations* Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment* Demonstrated ability to direct the work of other functional organizations* Demonstrated ability to influence and collaborate across organizational boundaries* Excellent interpersonal, verbal and written communication skills* Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint* Team player with a great passion to succeed* Must work effectively under pressure; organizing multiple tasks and projects in an ever changing environment *What We Look For in a Candidate* * Associates Degree or equivalent education and experience.* 5-7 Years related experience or equivalent * Minimum skills required to perform in this role. *What to Expect Next* Requisition #: 233651*EEO Statement*We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.*Disclaimer*The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Columbus , Customer Care Manager II-Norristown, PA, Executive , Dublin, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Mission Critical Project Manager
Description: About Us:Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm that safely delivers clients across North America the highest quality (more...)
Company: Clayco
Location: Marengo
Posted on: 02/27/2021

Senior eCommerce Manager
Description: Ringside is looking for an Omnichannel Salesforce Manager to join an industry-leading company in Columbus. This role will have a commanding understanding of Salesforce best practices,
Company: Ringside Talent
Location: Columbus
Posted on: 02/27/2021

Land Development Project Manager
Description: MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an (more...)
Company: Michael Page
Location: Columbus
Posted on: 02/27/2021

Organizational Change Management (OCM) Lead
Description: g2o is seeking an experienced, dynamic Organizational Change Management OCM leader who can join our Experience line of business to help our clients make transformational progress on their path to becoming (more...)
Company: g2o
Location: Columbus
Posted on: 02/27/2021

ERP Project Manager with Oracle eBusiness Suite (EBS)
Description: Job Title: ERP Project Manager with Oracle eBusiness Suite EBS
Company: Capricorn Systems, Inc.
Location: Columbus
Posted on: 02/27/2021

Assistant Store Manager - Night Shift
Description: Located at Store 614 - 3555 Broadway, Grove City, OH - Position Title: Shift Leader - 3rd Shift night br br Reports to: Store Manager br br Schedule: Full Time 37-40 hours per week may work (more...)
Company: United Dairy Farmers
Location: Grove City
Posted on: 02/27/2021

Assistant Salon Manager - Clintonville
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let s talk Maybe you re a stylist who wants more
Company: Great Clips
Location: Galena
Posted on: 02/27/2021

Wealth Management Risk - Wealth Management Risk Policy - Vice President
Description: J Asset Wealth Management AWM Risk is a dynamic and evolving organization. The line-of-business includes Wealth Management WM and Asset Management AM . WM provides tailored investment, credit (more...)
Company: Microsoft Corporation
Location: Westerville
Posted on: 02/27/2021

Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: Columbus
Posted on: 02/27/2021

Manager, Pricing
Description: br br Logistics done differently.Fortune named XPO among the world's most admired companies this year, and we were listed by Forbes as one of America's best employers in 2017. We're constantly looking (more...)
Company: XPO Logistics
Location: Dublin
Posted on: 02/27/2021

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds