Case Manager

Company: ROI Solutions
Location: Hopewell
Posted on: November 22, 2021

Job Description:

Call Center Agent Case Manager, Emergency Rental Assistance
What will I be doing: Assisting tenants with government rental aid. Review their application and process for approval or denial.
Customer Care Agent Job Description:
ROI is searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.
What are the benefits?
Health, dental and vision
Employee advancement
weekly drawing (gift cards, electronics etc...
Casual environment
DailyPay Partner - get paid daily!
What Will I Be Doing?
Answering phones, emails and live chat from customers
Professionally responding to customer inquiries
Identifying, escalating priority issues and reporting to high-level management.
Following up on complicated customer interactions where required.
Recording details of customer interactions (proficiently and accurately)
Develop rapport with customers, with an upbeat and positive attitude
Offer solutions- not excuses
What qualities do I have?
Excellent customer service attitude.
Ability to engage and tailor interactions with each customer, making their experience exceptional .
Friendly, confident and a self-starter
Strong verbal and written communicator
Positive and quick troubleshooter
What qualifications do I need?
1 year of customer service related experience (preferred)
1 year of call center (preferred)
Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
Excellent grammar, punctuation and spelling (required)
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Referral program
Vision insurance
Schedule:
8 hour shift
Application Question(s):
Are you able to pass a background check?
Do you have your own computer?
Do you have high-speed internet?
Do you have a quiet distraction-free workspace?
Do you live in Utah, Ohio, Oklahoma, or Texas?
Education:
High school or equivalent (Required)
Work Location:
Multiple locations
Work Remotely:
Yes
Work Location: Multiple Locations

Preferred qualifications: 1+ year of experience in the customer service industry

Keywords: ROI Solutions, Columbus , Case Manager, Executive , Hopewell, Ohio