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Executive Director - Shelter Services

Company: YMCA of Central Ohio
Location: Columbus
Posted on: January 16, 2022

Job Description:

  • Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
    • Leads the financial development activities of the Y's homeless services; Develops, manages, and monitors Van Buren operating budget and meet or exceeds budget targets.
      • Collaborates with partner agencies at the Van Buren Shelter to ensure safe and responsible operation of shelter including responsibilities for supervision, program coverage, and resident crises response.
        • Develops and implements plans for occupancy management including bed assignment, meal schedules, and participant movement from one area to another; coordinates with other service providers in the shelter ensure that all guests are included in the planning for centralized areas (dining, bathrooms, etc).
          • Ensures shift coverage and coordinates a rotating schedule so that program standards and safety needs of guests and staff are met. Develops strategies to motivate staff and achieve goals. 6. Works with Risk Management to ensure staff certifications are current and complete regarding YMCA and grant requirements. Collaborates with HMIS Team, Program Director, and Clinical Director to reviews service plans, intake files and performs follow-up to determine quantity and quality of services provided the guests and status of guests' individual cases. Works in partnership with the Facility Director to ensure custodial and maintenance issues are addressed for the benefit of building oversight.
            • Conducts monthly audits of intake and service coordinator files to ensure accuracy and files being current.
              • Addresses complaints, grievances and incidences regarding participant behavior. Works with the Program and Clinical Director to assists service coordinators with the grievance/incident process through coaching and providing input.
                • Participates in operations meetings, other program/association meetings/trainings and community meetings.
                  • Models relationship building skills such as motivational interviewing or "Listen First" in all interactions. Responds to all guest and community inquiries/complaints in a timely manner. 11. Ensures that the daily bed list is submitted accurately in HMIS.
                    • Works to create an maintain a culture of philanthropy surrounding the Y; Develops, plans and implements the homeless service social innovation program which includes oversight of a Social Innovation Director along with meeting a specific philanthropic goal every year.SUPERVISORY RESPONSIBILITIES:Manages and coaches operation managers, four to six coordinators/shift supervisors who supervise a total of up to 50 employees in the shelter. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QUALIFICATIONS:
                      • Bachelor's degree in social work or a related field; Master's degree, preferred. Two to four years experience in human services, working with shelter, outreach, or related population; experience in a supervisory role with fiscal responsibilities; or equivalent combination of education and experience.
                      • Advanced Microsoft Office skills
                      • Advanced verbal and written communication skills
                      • De-Escalation training and evidence of use
                      • YMCA Team Leader certification; if not certified, must obtain certification within 12 months - Team leader certification requires: Principles and Practices; Introduction to Volunteerism; Introduction to Leading Others; Introduction to Fiscal Management; Leadership competency assessment; Team Leader Certification Test.
                      • Training requirements:? Immediately upon hire: American Red Cross First Aid and CPR certification ? Within 1 year of hire (and every 2 years thereafter): Non-violent crisis intervention, community resources, cultural competency, child and elder abuse, ethics mental health/substance abuse, motivational interviewing, and evacuation procedures.
                        ? Passionate belief in the Y's cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
                        • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
                        • Proven track record of developing authentic relationships with others.? Ability to foster a collaborative team approach to solving challenging situations.Oversees the daily operations of both the family and single adult homeless shelter. Operations services include intake, emergency accommodation, food services, case management, data management and documentation. The Executive Director will have direct oversight over staffing, budgets and spending, planning, service development, philanthropy, and social innovation. Ensures that daily shelter operations provide safe and secure temporary housing, food, and basic services to guests.

Keywords: YMCA of Central Ohio, Columbus , Executive Director - Shelter Services, Executive , Columbus, Ohio

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