Director, Innovation and Product Development
Company: DHL Supply Chain
Location: Westerville
Posted on: May 16, 2022
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Job Description:
Are you a motivated, organized person seeking an exciting and
rewarding opening in a fast-paced environment? Would you enjoy
being part of a committed team that works together to create a
relevant, important difference in the lives of our customers and
employees? If you're looking for change, and you're ready to make
changes --- we're looking for you.
The Service Logistics Center of Excellence (CoE) is a lean team of
highly motivated individuals across the globe, focusing on business
initiatives that will enable delivery of the SL strategic
objectives. The CoE will always be forward looking, constantly
identifying how best practices and innovation can be brought into
the SL way of working. The team leads and sets the agenda for
product development/digitalization, business solutions and
analytics for Service Logistics globally.
Your key accountabilities include:
Reporting to the VP Center of Excellence, this person will be
responsible for delivering on the productization strategy of
Service Logistics globally.
Drive the entire innovation journey of product/process development
activities for a selected number of initiatives prioritized by the
Global Service Logistics Board. This includes new products, product
enhancements, cross-functional process innovation, digitalization
solutions or process optimization support.
Deliver solutions through the full lifecycle of product development
- from ideation, to design, delivery to industrialization and
commercialization.
Act as catalyst to encourage employees to generate new product
concepts/process innovations in line with strategic objectives,
leveraging virtual or physical forums to enable best practice and
opportunities sharing.
Support the CCO function in articulating the Service Logistics
value proposition and drive the marketing of product
innovations.
Support and drive communication activities about product changes
towards new and existing customers.
Put in place an effective feedback mechanism to capture customer
feedback and ideas for continuous product improvement.
Effective stakeholder management - collaborate with regional,
global and functional stakeholders to define and establish
strategic initiatives, develop the business case and ensure
adequate delivery.
Drive change management through effective communication
Track the knowledge transfer and communication activities performed
by the product training and communication cell.
Obtain deep understanding of the sales & business development
processes, and the customer experience; identify initiatives that
improve customer experience and/or drive internal efficiencies
within the sales process and ensure this is incorporated in the
sales toolkits for new products
Drive standardization and efficiencies for product related
communication and knowledge management
Establish performance measurements for internal processes and
prioritize and drive continuous improvement efforts
Requirements
Bachelor's degree or relevant experience
7+ years experience in international logistics in transport or
operations roles
Keywords: DHL Supply Chain, Columbus , Director, Innovation and Product Development, Executive , Westerville, Ohio
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