Product Manager - eCommerce Purchase (REMOTE)
Company: DICK'S Sporting Goods
Location: Columbus
Posted on: May 16, 2022
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Job Description:
Description
We are looking for a Product Manager to join the eCommerce Purchase
Product Team! The eCommerce Purchase Product Team is accountable
for driving customers through the eCommerce purchase funnel and
providing them with frictionless and personalized experiences. You
will be responsible for leading and managing the functionality that
enables our eCommerce, Marketing, and Supply Chain business
partners to deliver customer value, drive sales, and other business
outcomes.
The eCommerce Purchase Product Manager is responsible for the
continuous improvement and delivery of quality products in our
Cart, Checkout, and My Account experiences. Managing your products
requires you to work cross-functionally, communicate up and down
the organization, and work closely with your developers, designers,
and partners.
As the eCommerce Purchase Product Manager, you are responsible for
defining and establishing a comprehensive product vision, strategy,
roadmap for your portfolio of high value/complex products within a
modern development environment. You are the "voice of the product"
empathizing with customers, stakeholders, and reviewing data to
ensure customer and stakeholder needs are incorporated into and
prioritized within the roadmap, directed by data and results.
Requires a driven, strategic and tactical mindset; highly motivated
and accountable to deliver outstanding product experiences that
achieve enterprise KPIs, including revenue, conversion and customer
satisfaction.
Interacts with all functional areas of the company including UX/UI
Design, Engineering, Executive Management, and Business
stakeholders. This is a unique role that brings cohesion and
coordination to enterprise initiatives by blending strategy and
tactics to achieve business results. You must work strategically,
driving ideas for growth and new opportunities, while tactically
solving customer and business problems that exist in existing
products.
***This is a full time remote opportunity.
Job Duties & Responsibilities:
Strategy & Planning
Product Strategy & Roadmap - You own the vision, strategy and
roadmap for your product. Must be able to distill the "fire hose"
of insights, data, and requests into an actionable roadmap
inclusive of customer and business partners needs to build both
incremental and innovative experiences for your customers. Ensures
that value is delivered early, often, and in-sync with customer
goals.
Customer Value & Business Outcomes - Ensures a business outcome is
achieved and customers receive a product that provides value,
whether it's an MVP or mature product with a new feature. Goes
above and beyond defining and delivering. Requires a solid
understanding of the inter-relations of our business - financial,
marketing, sales, legal, partnerships, customer service, stores,
technical capabilities, user experience.
Know Your Business - Accountable for results. Whether that is
maximizing metrics, managing expectations, addressing customer
feedback, or prioritizing the backlog. Knowing your numbers,
competitors, who is doing what, the next big thing, suggesting
innovative ideas to POC and constantly striving to increase revenue
and conversion are primary responsibilities for your role. You will
provide regular reporting to executive management along with
strategies to constantly improve the numbers, hit revenue goals,
and maximize return on investment.
Product Decisions - you will be called upon to make tough
decisions, whether it is a go/no-go decision, balancing risks
versus reward, pros/cons, dependencies, cost/benefit analysis, or
ROI of resource investment. You must stand behind your decision
with facts and data. Must be able to recognize when to change
course and reverse a decision, subscribing to the philosophy of
learning fast, and moving on.
Delivery & Execution
Features - creates accurate user stories and prioritizes the
backlog; working with the team to groom, refine, and ultimately
deliver the feature.
Ceremonies - Participates in standups, planning sessions, demos,
and retrospectives. Fosters team collaboration, co-creation, and
open communication.
Testing and Research - Formulates hypothesis to A/B test,
prototype, or research, continually refining the product until
desired outcome is achieved. Ensures successful tests are
translated into new site features.
Vendors - Accountable for the day to day interaction and management
of any vendor partners for your product, regularly holding business
reviews, monitoring SLAs, managing RFPs, participating in contract
negotiations and managing budgets for those services.
People
Change Influencer - Acts as an agent of change within your team,
organization, and leading to embrace new methodologies, processes,
efficiencies and challenging the status quo. Constantly pushing and
asking why even if it's to Senior Executives. You must be a strong
communicator and partner, capable of influencing a team of
designers, developers, stakeholders, and executives to achieve
value early and often.
Alignment - You must evangelize your roadmap and gain alignment
with all team members stakeholders, and partners; distilling
complex technical concepts into plain language for stakeholders,
and advocate for the customer. Ensuring alignment across your group
and the Product organization.
Partnering - Partners with business and technology stakeholders to
define and ensure successful delivery of our consumer and associate
facing Commerce experiences. Manages stakeholder expectations and
provides education to requestors on prioritization, ROI, and
roadmap.
Knowledge, Skills and Abilities:
Proven track record of delivering world-class product and
experiences.
Experience with Agile methodologies (epics, features, stories,),
modern software development practices (test driven development,
paired programming, continuous deployment), and tools (Jira).
Capable of quickly establishing and fostering partnerships with
executives and other stakeholders in a highly cross-functional,
matrixed organization.
Demonstrated ability to manage multiple products, and shifting
priorities through effective planning, prioritization, delegation
and coordination across teams and vendors
Qualifications
Bachelor's Degree.
3 - 5 years of relevant experience preferred.
2-5 years with relevant education linked to product management, or
7+ years without relevant education linked to product
management.
Ecommerce or relevant experience, product management or digital
strategy with retail preferred, mobile or enterprise commerce
platforms.
Keywords: DICK'S Sporting Goods, Columbus , Product Manager - eCommerce Purchase (REMOTE), Executive , Columbus, Ohio
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