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Assistant Manager

Company: Ace Hardware
Location: Sunbury
Posted on: September 24, 2022

Job Description:

Job Description

We are a locally owned ACE Hardware store. We have four locations in the Columbus area; Westerville, Sunbury, Johnstown, and New Albany.

General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
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Provide positive representation of store.
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Proactively assist customers in solving problems.
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Greet customers entering and throughout the store. Thank customers when finished and when they are
leaving the store.
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Provide a friendly, outgoing demeanor; work well with customers as well as associates.
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Ensure all calls and pages are answered promptly, courteously and effectively.
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Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken
into consideration.
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Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
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Ensure a positive, professional and safe work environment for all associates.
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Supervise the "general operations" of the entire store.
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Responsible for opening and closing the store.
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Ensure successful Loss Prevention, Safety and Internal Audits.
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Work with Store Manager on all aspects of running the store.
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Participate in weekly management staff meetings.
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Communicate issues to the appropriate Store Support Center department with Store Manager approval.
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Assist with special projects within the organization as set forth by the Operations Manager.
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Implement new Standard Operating Procedures into store execution.
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Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
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Ensure that weekly price changes and label updates are completed timely and accurately.
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Oversee all cashiering functions including training, maintenance, audits, and reports.
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Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets
(i.e. building, fixtures and equipment).
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Visit competition to be familiar with what they are doing.
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Perform all other duties as assigned.

Inventory & Merchandising
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Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
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Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard
Operating Procedures.
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Responsible for maintenance of back stock levels.
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Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
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Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
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Assist with merchandise resets throughout the store.
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Assist to ensure all signage is current in the store.
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Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
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Assist in training of all associates.
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Actively recruit and promote the advancement of Ace associates.
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Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the
approval of the Store Manager.

Leadership
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Manage all aspects of store operations in the absence of the Store Manager.
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Lead by example; be approachable by all associates and customers.
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Participate in store meetings.
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Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.
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Prepare and challenge yourself for future advancement.

Other Essential Requirements
See below

Requirements

Experience:
Retail management experience preferred
Hardware background helpful, but will train the right candidate.
Exceptional customer service skills.
Strong leadership, interpersonal, communication and follow through skills.

Physical Demands:
Standing, walking, lifting (up to 50lbs) and climbing.

Education:
High School or GED equivalent.

Keywords: Ace Hardware, Columbus , Assistant Manager, Executive , Sunbury, Ohio

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