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Managing Director, IT Global Professional Services

Company: FedEx
Location: Columbus
Posted on: September 24, 2022

Job Description:

General Summary The Managing Director provides leadership and oversight to the Engineering & IT (E&IT) Professional Services team to deliver implementations globally. Managing Director contributes to our product portfolio with reliable, scalable, and innovative 3PL E&IT solutions supporting various customers. - Working in collaboration with the broader FedEx Supply Chain E&IT organization, the role is responsible for partnering to drive customer centric solutions to market. Primary Responsibilities

  • Direct the work of all FedEx Supply Chain IT implementation teams to facilitate completion of required customer implementations globally for FSC business verticals.
  • Strong partnership with business teams to ensure timely customer value delivery for current and new customers globally
  • Provides leadership to the E&IT organization by focusing on creating a positive culture based in People Service Profit.
  • Leads and encourages the adoption and usage of Quality Driven Management in all aspects of work process and product
  • Serve as a member and contributor of the E&IT leadership team to drive the vision for E&IT and implement key strategies to support architectural and led business driven solutions.
  • Supports the development and implementation of policies and procedures to aid in demand management, prioritization and sequencing of customer needs, programs, and projects
  • Establish and monitor system Key Performance Indicators and Service Level Agreements to ensure system reliability and customer satisfaction, including processes and procedures for incident and outage management.
  • Develop business cases to support funding and prioritization of key business initiatives.
  • Work with the E&IT Infrastructure, E&IT Operation and business teams to implement resilient and highly available systems, with strong business continuity / disaster recovery plans to ensure timely customer value delivery.
  • Partner with the Information Security function to embed the information security mindset in team members and ensure all Information Security standards are met
  • Collaborate with sourcing and other key FedEx Services E&IT teams for Vendor, product, software and service evaluations.
  • Create and maintain relationships with key vendors and 3rd party software and service providers.
  • Ensure that proper procedures and policies are implemented to guarantee regulatory compliance, including that for both Sarbanes-Oxley (SOX) and Payment Card Industry (PCI)
  • Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.
  • Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing software and WMS solutions. - You might be a great fit if---. Education/Experience
    • Bachelor's degree or equivalent in Computer Science, Information Systems, Business or related field and 15+ years of relevant experience. MBA preferred.
    • A minimum of 10+ years of proven management experience in a 3PL or transportation environment responsible for leading systems development, customer relationships, P&L, continuous improvement, and talent management.
    • Global 3PL implementation experience desired.
    • Strong executive presence, and demonstrated ability to influence effectively at multiple levels, to gain buy-in and support of key strategies and initiatives
    • Demonstrated self-confidence, particularly with client relationships; strong relationship building skills and active listening skills
    • Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.
    • A proven track record of mentoring and developing direct reports and subordinates
    • Understanding of agile principles and methodologies
    • Results oriented, highly motivated, and technical/functional fluent in all aspects of software design and development Customer service driven Strong collaboration skills Experience leading, communicating and managing a globally dispersed team Physical/Cognitive Requirements With or without accommodation:
      • Ability to follow policies and procedures. Ability to read, write and interpret information. Ability to add, subtract, multiply and divide.
      • Ability to use hands to finger, handle, or feel.
      • Ability to sit/walk/stand for up to 10 hours per day Competencies
        • Interpersonal Effectiveness - Have positive and dynamic management style, combined with superior communication skills and high credibility; able to gain followership and attain buy-in from internal stakeholders; capable of successfully navigating a complex organizational matrix.
        • Business Knowledge - Thorough understanding of relationships among markets, customers, competitors, and financials, develops plans and ensures resources are in place to support the Company's strategic plan.
          • Change Management - Acts as a change agent looking for opportunities to continually improve processes and workplace. Values innovation, encourages creativity among teammates, and is willing to take calculated risk to make positive change happen. Regularly elicits new ideas from teammates and actively involves him/her and others in change to ensure cooperation and commitment.
          • Talent Development and Management - Be a "player-coach" and proven manager/developer of people; capable of hiring, managing, developing and motivating strong teams.
          • Results Oriented - Possess a collaborative, yet relentless approach to process improvement and team management in order to achieve best in class results, especially around cost, cycle time/throughput, and customer service.
          • Customer Management - Develop, foster and grow positive and professional relationships with executive level customers and colleagues. Enterprise Mindset - Possesses an understanding of a broad corporate enterprise and how to form partnerships and navigate processes to achieve desired results Working Conditions Condition will be mainly in an office environment with occasional work in warehouse environment. Also, frequent overnight travel for extended periods of time will be required. ADA The Company is committed to making reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and any other applicable federal, state, or local laws. - If you require an accommodation to perform the job, now or in the future, please contact your Human Resources Representative. - Upon request, Human Resources will engage in an interactive process with you to determine whether or not a reasonable accommodation is available. Disclaimer The above information is only an illustration of the general nature and level of work performed by the teammate within this classification. - The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between FedEx Supply Chain and teammate and is subject to change by FedEx Supply Chain as the needs of FedEx Supply Chain and requirements of the job change. - Job ID: 44884

            Schedule: Full-time

Keywords: FedEx, Columbus , Managing Director, IT Global Professional Services, Executive , Columbus, Ohio

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