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Service and Repair Manager - Hgglunds USA

Company: Bosch
Location: Grove City
Posted on: November 26, 2022

Job Description:

Company DescriptionOur drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment. Why work with Bosch Rexroth?

  • Challenging Projects : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
  • Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
  • *Learning and Development:* We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. Thats why we actively promote growth and development.
  • Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
  • Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for thefuture, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
  • *Flexibility & Freedom:* We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
  • International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world. The Hgglunds Large Hydraulic Drives product line is an integrated part of Bosch Rexroth. Our key market segments include the Mining & Material Handling, Pulp & Paper, Recycling, Chemical, Rubber & Plastics, Sugar, and Marine & Offshore industry. A Hgglunds direct drive system comprises a hydraulic motor and a flexibly placed drive unit, overseen by a control and monitoring system. Our facility in Grove City, Ohio is headquarters for sales and service activities of Hgglunds products in the U.S.Job DescriptionThe candidate will manage the Field Service and Motor Repair team for the Hgglunds business in the USA. The candidate must be capable of multi-tasking with competing customer and internal priorities while maintaining company core values and safe work practices for associates. Must consider multiple factors and decision outcomes in this role as judgement errors could result in equipment failure, warranty exposure, unsatisfied customers, and potentially safety issues. Handles sensitive customer and internal information such as quotes, purchase orders, technical information some of which may be proprietary. This role will have frequent contact with internal associates from all departments, suppliers and source plant.Principle duties include:Support the growth and development of the Hgglunds Service and Repair business in USA in accordance with BU growth targets.
    • Manage service group in Grove City, Ohio and Houston, Texas, to provide all repair and service processes to U.S. customers of Hgglunds products.
    • Supervise field service personnel, support startups, troubleshooting, preventative maintenance and system upgrades for customer sites throughout US, some internationally.
    • Supervise motor repair Group Leader, who manages Grove City and Houston repair shops.
    • Direct customer service support for motor and pump repair coordination.
    • Conduct evaluations of direct reports, measure and develop staff.
    • Meet revenue and cost targets, maintain and report departmental KPIs.
    • Support budget and capital expenditure planning.
    • Conduct failure investigations and process warranty claim cases.
    • Review and advise on customer specific terms and HSE requirements.
    • Identify and implement continuous improvement projects.
    • Support staff to provide internal and external product/application training.
    • Ability to travel up to 25% of time, both domestic and internationally for customer and internal meetings.QualificationsBasic Requirements:
      • Must possess a Bachelors of Science degree in electrical, mechanical, fluid power or other engineering discipline/related technical field.
      • Must have a minimum of 5+ years of technical experience in the power transmission/fluid power field or related industrial experience.
      • Ability to read and interpret Engineering drawings, hydraulic and electrical schematics.
      • Must have a minimum of 3+ years of personnel management.
      • Strong customer relations, presentation, and negotiation skills.
      • Proficient in Microsoft Office (Word, Excel, PowerPoint)
      • Possess time management skills to handle a consistently high level of activity with field service and motor repair team with demanding timelines and sometimes highly urgent situations.
      • Demonstrated leadership skills, ability to lead projects and cross functional teams.Preferred Requirements:
        • Experience in SAP
        • Fluid Power Hydraulic Certification
        • Experience with electrical control systemsAdditional InformationBOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
          • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
          • AWIM (A World In Motion)By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

Keywords: Bosch, Columbus , Service and Repair Manager - Hgglunds USA, Executive , Grove City, Ohio

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