Customer Success Manager, Public Sector
Company: Trellix
Location: Columbus
Posted on: May 27, 2023
|
|
|
Job Description:
Job Title:
Customer Success Manager, Public Sector
Role Overview:
Customer Success Managers (CSM) are the backbone of our
relationships with our customer base and specifically support key
Federal clients.--- CSMs are highly motivated customer relationship
leaders who secure long-term relationships, drive adoption of our
tools, generate referrals, identify upsell and cross-sell
opportunities to drive customer loyalty and renewals. Customer
Success Managers are driven to impact Federal clients to realize
the full value of Trellix's dynamic XDR cybersecurity products.
Clearance is highly preferred.
Location:---
Remote: Hybrid/ Washington DC Metro /Reston, VA preferable
Company overview:
Trellix is a global company redefining the future of cybersecurity.
The company's open and native extended detection and response (XDR)
platform helps organizations confronted by today's most advanced
threats gain confidence in the protection and resilience of their
operations. Trellix's security experts, along with an extensive
partner ecosystem, accelerate technology innovation through machine
learning and automation to empower over 40,000 business and
government customers.
What you will do:
As trusted advisor, you will successfully drive customer awareness,
engagement, and adoption of the Trellix portfolio, product features
and services to maximize the adoption and realized value of their
purchased solution to your Federal accounts.
Consistently achieve monthly and quarterly renewal revenue targets,
striving for a high percentage of on-time renewal and revenue
retention within a targeted book of business
Develop and maintain strong, multi-level relationships with each
customer ensuring that Trellix solutions support the ongoing needs
and security objectives and goals for each customer.
Engage in strategic, consistent, proactive client and partner
meetings to positively impact customer loyalty and revenue
growth.
You are responsible for managing complex relationships with
customers by being expert discovery and problem solvers.
Be exceptional at understanding what success looks like to the
client by active listening and by providing solutions to help
Federal customers achieve their security goals.
Recognize expansion opportunities and effectively qualify them for
Sales counterparts to bring to closure.
Effectively manage a high volume of customer requests, align them
with internal resources and anticipate their business needs.
Collaborate and align with sales, marketing, support, product, and
engineering teams to drive customer success outcomes.
Collaborate with other Customer Success team members and/or Project
leads to align activities and resources to strategic account
goals.
What you will have:
Fanatic about customer success, you are experienced in achieving
extraordinary results through tenacious and creative problem
solving with Federal clients.
Experience with DoD, Federal organizations, Government budget
cycles and associated processes, constraints, and limitations.
Active clearance is highly desired.
You are energized by connecting and building value driven and
strategic relationships with key Federal customers.
As a trusted advisor, you impact customers by guiding them toward
achieving strategic goals through a combination of building rapport
and providing solutions to meet their goals.
Strong analytic and strategic thinking - ability to take complex
customer concerns and orchestrate resources and tactics to
successful resolution.
Adaptable in nature, you thrive in a fast paced, team centric
atmosphere.
Detail oriented, you have exceptional multi-tasking abilities and
organizational skills.
Excellent verbal and written communication skills, and presentation
skills including meeting facilitation and reaching stakeholder
agreement.
Maintain discovery sessions and capture key information to
accurately assess and measure needs.
Active Secret clearance or higher highly preferred; (Secret, TS,
TS/SCI, or TS/SCI w/Polygraph)
3-7 years of experience in Customer Success Management and/or a
complementary customer facing role (Sales, Account Management,
Professional Services).
This position is paid (in part) on a commission basis. The Base Pay
Range is $84,000 - $156,000. The On Target Earnings (OTE) Range
(base pay plus on target commission) is $140,000 - $260,000. Actual
base pay within the Base Pay Range and actual OTE within the OTE
Range will depend on varying circumstances, including the work
location, individual qualifications, company budget and other
operational business needs. Compensation may also include long-term
incentives, subject to various metrics and company policy.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage
everyone to bring their authentic selves to work every day. We
offer a variety of social programs, flexible work hours and
family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to diversity which is why we
prohibit discrimination based on race, color, religion, gender,
national origin, age, disability, veteran status, marital status,
pregnancy, gender expression or identity, sexual orientation or any
other legally protected status.
Trellix is a global company redefining the future of cybersecurity.
The company's open and native extended detection and response (XDR)
platform helps organizations confronted by today's most advanced
threats gain confidence in the protection and resilience of their
operations. Trellix's security experts, along with an extensive
partner ecosystem, accelerate technology innovation through machine
learning and automation to empower over 40,000 business and
government customers. More at https://trellix.com .
Keywords: Trellix, Columbus , Customer Success Manager, Public Sector, Executive , Columbus, Ohio
|
Click
here to apply!
|
