Quality Assurance and Compliance Manager

Company: The Breathing Association
Location: Groveport
Posted on: May 28, 2023

Job Description:

Overview of Responsibilities Reporting to the Director Government Grants (the Director), The Quality Assurance and Compliance Manager, with the Director, is responsible for ensuring the accountability, transparency, and ethical business culture for the Association's Home Energy Assistance Program (HEAP) Department. This position will assist in program monitoring of all cases within the mandated timeframes. The QA and Compliance Manager will also assist the Director in creation and application of policies and processes that facilitate the monitoring and reporting of suspected employee and/or HEAP applicant fraud. They will provide ethics and compliance education, direction and ongoing feedback to staff in all HEAP policies and updates. Additionally, they will act as the direct contact for the Ohio Department of Development's (ODOD) Office of Community Assistance's (OCA) Integrity department for investigation of suspected fraudulent issues. The responsibilities of this position include assuring full compliance of applicable HEAP regulations. This position keeps a record of all OCA waivers granted to the Association in each season. Quality AssuranceThe Quality Assurance and Compliance Manager, is responsible for monitoring of the Crisis program, online, and queue cases based on the matrix established in the OCA guidelines. These are daily activities and staff should receive written feedback on cases that need correction with a copy sent to the Director and Case Manager and Training Manager. In addition, written verification should be kept on those HEAP Case Managers that are exemplifying excellence in their work for merit and future promotion opportunities. Follows up on case file corrections to ensure they are completed timely and accurately. Provides quality assurance for all program sites, including outreach sites. Stays educated and trained on software updates, and reports. Provide resolutions for designated inquiries within mandated 48 hour time periodComplianceThe Quality Assurance and Compliance Manager assists the Director in creation and application of policies and processes that facilitate the monitoring and reporting of suspected employee and/or HEAP applicant fraud. They assist the Director in managing and directing the implementation of the HEAP Integrity program to reduce vulnerability of client and employee fraud, abuse and waste in HEAP funds. They will investigate alleged noncompliance and be responsible as the direct contact and liaison between the Association case managers and the State of Ohio OCA Compliance program.PIPP ProcessingThe Quality Assurance and Compliance Manager is also responsible for training, monitoring applications completed reviewing and evaluating the work of the PIPP Processing staff. These are the applications that are submitted through the online portal or mailed into the Department of Development. This position needs to understand the differences between processing queue and online applications from mailed in, phone interview and in-person applications. Essential Position Requirements Directs and evaluates the work of direct reports. Enforces and sets a positive example for others in complying with the employment policies of theAssociation, consistent with its Employee Handbook and other policies. Responsible for quality assurance for the Crisis, Low Income Household Water Assistance Program (LIHWAP), Percentage of Income Payment Plan Plus (PIPP), & Home Energy Assistance Program (HEAP) cases that are processed by the Agency. Must meet or exceed the percentages of cases required to be reviewed as set by OCA and detailed in the Energy Assistance Guidelines. Updates worksheet of cases reviewed for Case Manager/Training Manager Provides written report on quality and quantity of staff's work for performance evaluation Follows up case file corrections for completion in a timely and accurate manner. Works with Director and Case Manager/Training Manger to identify problem areas and to develop strategies to improve employee work quality and quantity. Qualifications Bachelor's Degree in social services field and/or equivalent. (Years of service may be substituted for education, year to year.) 2 years' experience in Human Service setting. 2 years' experience in economic assistance. 2 years' experience processing HEAP application Ability to relate and have empathy for diverse cultures experiencing economic hardships. Valid driver's license and reliable automobile with insurance coverage. The Association is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, and competence, and employment decisions are made in accordance with applicable state and federal laws and without regard to the race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or military or veteran status of any employee or applicant. This policy governs all areas of employment, including hiring, promotion, assignment, and corrective action.Qualified individuals with a known disability will be granted reasonable accommodations required by law that do not impose an undue hardship upon the Association or pose a direct threat to the health or safety of the individual or others. Any employee who requires an accommodation in order to perform the essential functions of his or her job should contact the Manager to request such an accommodation. Any applicant for any position who requires such an accommodation during employment, or in connection with any part of the application process, should likewise advise the hiring Manager. TERMS OF EMPLOYMENT:This is a Full-time/temporary non-exempt position of employment under conditions and with benefits as outlined in The Breathing Association's Personnel Policies. Resumes and/or applications should be faxed (no calls please) to 457-1934 or e-mailed to or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity EmployerPI215911498

Keywords: The Breathing Association, Columbus , Quality Assurance and Compliance Manager, Executive , Groveport, Ohio