Account Management Rep

Company: Vector Security
Location: Columbus
Posted on: May 28, 2023

Job Description:

Vector Security Networks is hiring for Account Management Representative in Columbus, OH. The Account Management Rep ensures daily interaction and maintain positive relationship with high level customer contacts. Handle escalated problems across all vector departments involving customer queries and reach out internally and process as needed. Work on assigned special projects, new opportunities requesting liaison assistance and coordinate between different departments.Main Responsibilities:Account Management and Development:Coordinate with NAMS to execute sales opportunities.Obtain full understanding of customer's initiatives, structure and business in order to proactively provide account support.Host Weekly A-Team conference calls.Work closely with the Senior Project Manager and project team to maintain a top-level view of all projects and project change orders for assigned accounts.Collaborate with Sales and Operations Departments to understand customer needs.Ensure billing overdues are being address with customers, research and coordinate with internal departments for resolutions.Pull reports from D365 and customer portals, combine the data to present to customer for account updates.Assist account coordinators with escalated issues and following up with customers accordingly.Review Central Station excessive activity, identify stores with high signals and operator actions, research issue, create service tickets, track progress in D365 for risk mitigation.Act as a main point of contact for customer Insite issues and encourage usage of the portals for better communication.Customer Interface:Develop and maintain relationships with assigned customer to ensure long term growth.Serve as main point of contact for senior Loss Prevention personnel for any items related to the account and use appropriate internal and/or external resources to prepare and provide a professional and timely response to the customer.Assess and funnel the customer needs and provide seamless resolutions in all areas of support for both service and installation.Prepare and participate in QBR's with customers and be accountable for action items discussed.Attend weekly calls with customers to discuss queries and concerns for resolutions.CRM Department Initiatives:Weekly touch base with managersAttend regular training, department, peer to peer calls.Travel to VSN offices to attend annual conference meetings.Company Overview:Why join us?We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. Our Values:Win as a team.Do the right thing.Make a difference every day.Get it done.Think big.If you share these ideals, we'd love to hear from you!Benefits:Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive:Medical, dental, and vision coverageCompany paid life and AD&D insurance.Company paid short- and long-term disability.Voluntary benefit products401k retirement savings planPaid time off for vacation, sick days and floating holidaysTuition reimbursementEmployee Assistance Program (EAP)Vector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.ExperienceRequiredMin 2-3 years of experience in customer account managementEducationRequiredHigh School or betterSkillsRequiredInterpersonal SkillsCommunicationTime managementEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)PDN-993554cd-cade-4996-8bcb-2f08eee346d7

Keywords: Vector Security, Columbus , Account Management Rep, Executive , Columbus, Ohio