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Client Implementation Project Manager I

Company: quantum-health
Location: Dublin
Posted on: April 3, 2024

Job Description:


Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors -.

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role
The Client Implementation Project Manager I has complete project accountability by owning the entire project lifecycle of new client implementations and changes from the project kick-off through the implementation effective date and hand-off to operations. This position serves as the primary point of contact for assigned clients and is responsible for an efficient implementation, demonstrating product knowledge, achieving the highest level of quality, and end-user satisfaction driving results in key business processes. This is a cross-functional role requiring collaboration and ownership across internal and external teams regarding the requirements gathering, project planning, implementation, and successful deployment phases of various new and existing products. Success in this position requires self-motivation, strong Quantum Health product knowledge, cross-functional capabilities, team building and leadership skills.

What you'll do

  • Lead the overall implementation with the client, consultant, external vendor partners, and all internal teams.
  • Responsible for the delivery of small projects, client changes, and small client implementations
  • Responsible for maintaining and updating the implementation project plan, RAID log, status reports and other implementation project artifacts.
  • Define the requirements and scope of the client implementation.
  • Responsible for leading internal and external cross-functional meetings.
  • Work closely with all internal teams to ensure all systems are setup, configured, and tested prior to handing-off to the client.
  • Evaluate, address and/or escalate client implementation issues to ensure timely resolution.
  • Serve as the SME during the implementation.
  • Present at the Executive Leadership meeting as needed.
  • Support Enterprise projects as needed, including but not limited to owning small projects and providing project support on larger projects.

    All other duties as assigned.

    What you'll bring

    • Bachelor's degree required
    • 1 - 3 years of experience in project management preferred
    • Experience managing multiple small projects at one time
    • Account Management and/or Healthcare/Insurance Implementation experience desired
    • Strong project management skills: organized, attention to detail, ability to manage multiple projects
    • Ability to identify, prioritize and drive issues and actions to closure
    • Excellent communications, both verbal and written, and cross-functional collaboration skills
    • Experience leading and facilitating meetings
    • Proactive and sensitive to client needs
    • Comfortable presenting to executive sponsors, clients, and all levels of management
    • Flexibility and the willingness to adapt to meet the needs of the team and clients
    • Ability to work in a fast-paced environment and delivery against strict deadlines
    • Proficient with Microsoft Office tools
    • Protect and take care of our company and member's data every day by committing to work within our company ethics and policies

    • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

    • Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.




      What's in it for you

      • Compensation: Competitive base and incentive compensation

      • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

      • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.

      • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

      • Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.

      • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.

      • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

        What you should know

        • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.

        • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.

        • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an .

        • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.

        • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.

        • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

        • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

          Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, to submit a recruitment accommodation request.

          Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the and .

Keywords: quantum-health, Columbus , Client Implementation Project Manager I, Executive , Dublin, Ohio

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