Director, Implementations + Project Management
Company: Vantage Point Logistics (VPL)
Location: Westerville
Posted on: September 3, 2024
Job Description:
Who We Are
At VPL we deliver visibility and resiliency to clinical supply
chains. By making the procurement-through-fulfillment processes
smarter and more profitable, we create a new supplier dynamic
whereby customers benefit from reduced costs, better insights, and
increased transparency and efficiency. We developed the industry's
only Smart Supply Chain Platform, which automates inbound and
outbound shipping, unlocks visibility into the status of critical
shipments, and identifies cost-savings opportunities for all of
healthcare including IDNs, critical access, outpatient, and
pharmacy. With more than 700 hospitals, 10,000+ suppliers, and a
97% customer retention rate, it's clear that VPL is the company the
healthcare industry trusts with reducing costs, improving control
and increasing shipment visibility to create great experiences for
their patients and providers.
What We're Looking For
Are you ready to take the lead and shape the future of our
implementation team? VPL is on the hunt for a dynamic leader who
can create a visionary path and drive an incredible onboarding
experience for our customers. Reporting to and working closely with
our Vice President of Operations you'll ensure everything runs like
clockwork, making our customer onboarding process smooth and
successful.
As our Director of Implementations and Project Management, you'll
be the mastermind behind strategic and results-driven planning,
overseeing both customer implementations and internal projects.
Your mission? To deliver timely, efficient results that leave our
customers and internal stakeholders delighted.
If you have a strong background in project management, customer
relationship management, and SaaS implementations in pharmacy and
healthcare, we want to hear from you!
What You'll Do
Strategic Leadership and Vision
- Create and Execute Vision: Develop a visionary plan to enhance
the customer implementation and onboarding experience for our
freight management and specialty pharmacy customers. Lead your team
in executing this vision with precision and enthusiasm.
- Goal Setting and Motivation: Set clear goals for your team that
align with the overall vision. Motivate and guide them in planning
and executing these goals effectively.
Team Management
- Lead Implementation Team: Oversee a dedicated team responsible
for implementing VPL's SaaS solutions for freight management and
specialty pharmacy, including integrations with several third
parties.
- Training and Satisfaction: Lead implementation training
initiatives for customers, ensuring high levels of satisfaction
with VPL's training programs.
Process and Performance Improvement
- Develop Strategies and Processes: Create and implement
strategies and processes to ensure an exceptional implementation
and onboarding experience for VPL customers.
- KPIs and Reporting: Implement key performance indicators (KPIs)
to monitor and report the effectiveness of implementation processes
to the executive team.
- Continuous Improvement: Stay updated on VPL solution releases,
attend release briefings, and update implementation processes and
assets accordingly.
Project Management
- Direct Project Management: Personally manage key customer
implementations and internal strategic initiatives as required,
ensuring timely and efficient delivery.
- Needs Assessments and Analysis: Conduct needs assessments,
performance reports, capacity planning, and cost-benefit analysis
to fulfill company initiatives.
Stakeholder Engagement
- Liaison and Escalation Point: Act as the main liaison and
escalation point for your team with internal and external
stakeholders.
- Progress Reporting: Provide weekly progress reports to key
stakeholders within the organization, keeping them informed of the
overall status across implementations and internal projects
managed.
What You'll Bring
- Implementation + Project Management Experience:
- 8+ years of experience driving implementations, particularly
with SaaS solution implementations.
- 3+ years of experience leading implementation teams, including
project managers and implementation specialists, in a SaaS
environment.
- Experience managing 3PL freight logistics solution
implementations and/or pharmacy integration solutions is a
plus.
- Ability to directly manage significant high-value internal and
external projects as required.
- Experience with setting up project management and
implementation processes and assets, as well as defining and
monitoring KPIs.
- Implementation + Project Management Skills:
- Excellent project management skills with the ability to mentor
the team on efficient project management and implementation
processes and tools.
- Experience managing training responsibilities within
implementations, including creating training content and leading a
dedicated trainer.
- Experience collaborating with cross-functional teams, third
parties, and customers to drive implementation goals.
- Experience with Microsoft Office applications, project
management tools, and CRM systems (a plus).
Interpersonal and Communication Skills
- Communication:
- Excellent verbal and written communication skills.
- Commitment to collaborating effectively with internal and
external stakeholders.
- Personality:
- A confident and outgoing personality with the ability to build
positive relationships quickly.
- A problem-solving mindset and drive to be innovative in finding
solutions.
- Ability to develop talent, communicate effectively, and produce
results.
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Keywords: Vantage Point Logistics (VPL), Columbus , Director, Implementations + Project Management, Executive , Westerville, Ohio
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