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Branch Innovation Program Manager - Columbus

Company: JPMorgan Chase & Co.
Location: Columbus
Posted on: May 19, 2019

Job Description:

Branch Innovation Program Manager - ColumbusReq #: 190045056Location: Columbus, OH, USJob Category: Marketing/CommunicationsJob Description:OverviewThe Branch Innovation team is responsible for bringing design-driven and human-centered innovation to Chase branches. We are building new products and services for Chase that address customer and banker pain-points, solve for business challenges, and create seamless, delightful technology-enabled experiences.The Program Manager will bring strategic thinking and program-level leadership to the Branch Innovation team of designers, researchers, and technologists, to support the creation of new tools, systems, and experiences for customers and bankers. This individual will help drive new innovations that are aligned with the firm's highest priorities and top strategic initiatives, develop expertise in a variety of functions and businesses, with a mindset of problem solving, solution creation, program delivery, clear communication, and thought leadership.The Program Manager will directly support the Head of Branch Innovation, and play a key strategic and coordination role for the leadership team and broader organization.Key Responsibilities* Manage day-to-day aspects of various programs and ensure work output of all involved:* Link strategy to execution through the development of clear objectives, timelines and metrics, maintaining detailed plans with timeline, scope and milestone delivery* Strongly and clearly communicate project progress and overall status reporting* Identify risk and escalate project issues quickly and appropriately, helping to resolve with solution-focused mindset* Prioritize issues, analysis, and solution creation, escalating issues and risks* Ability to drive and facilitate discussions, provide clarity and alignment, and work collaboratively with team members across line of business and cross-functional teams* Create concise high quality reports, presentations, and communication materials for senior management. Articulate key messages in high quality, visual PowerPoint presentations* Present to senior management and stakeholders in Business Reviews and Steering Committee meetings* Act as proxy for Branch Innovation leadership team in various forums in a decision-making capacity, and as a key advisory partner for high priority initiatives, working across multiple stakeholders* Establish and manage agendas for staff meetings and updates with business partners* Bachelor's Degree; Masters Degree a plus* Minimum 3-5 years' experience managing projects in a client-focused environment* Experience with product or application development, architecture, and/or infrastructure (in strategy process consulting, PMO, project manager, capacity)* Comfort with ambiguity and non-linear approaches to problem solving* Strong interpersonal and communication skills (both verbal and written), able to synthesize data, and simply articulate a message* Sound judgement and an ability to appropriately handle sensitive and sometimes confidential information* Excellent and efficient in MS Excel, expert in Microsoft PowerPoint and executive presentation building skills* A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating ability to work in unstructured, dynamic environment* Strong organizational skills and detail-orientation, comfort juggling priorities a dynamic and complex environment* Ability to interact with colleagues at all levels and achieve goals, communicate effectively (both verbally and written), and work well in cross-functional teams

Keywords: JPMorgan Chase & Co., Columbus , Branch Innovation Program Manager - Columbus, Executive , Columbus, Ohio

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