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Manager, Systems Engineering and Architecture

Company: OHIO University
Location: Columbus
Posted on: July 14, 2019

Job Description:

The Office of Information Technology (OIT) is seeking an individual to fill the Manager Systems Engineering and Architecture position that is an energetic, values-oriented management professional to develop and lead our Systems and Operations team comprised of 10 IT professionals who are responsible for evaluating, designing, developing and implementing cloud, hybrid-cloud.Job Responsibilities: Recruit, hire, and develop a team of highly professional System Administrators and System Engineers. Define roles and responsibilities; Ensure staff receive the training and support they need to be successful and foster a culture of exceptional customer service. Coordinate day-to-day activities for the Systems and Operations team. Ensure incidents are escalated or addressed in a timely manner, and that established service levels are consistently achieved. Serve as the escalation point for server and storages service problems or complaints and ensure issues are resolved with an appropriate sense of urgency. Coordinate resolution of complex issues that involve multiple technical resources. Facilitate customer communications during service interruptions or outages. Apply industry standard metrics and best practices for IT Service Management; Identify and report on key performance indicators, implement standardized processes and procedures, and proactively adjust resources as needed to meet established service levels. Initiate and lead small to medium service change or improvement projects. Coordinate resources, prioritize and plan work, and oversee the overall success of the project. Ability to lead and facilitate cross-functional teams to develop, document, execute, and improve processes; Adept at resolving conflict and delivering expected outcomesApplications from women, minorities, veterans, and persons with disabilities are encouraged. Candidates must have an understanding of and commitment to affirmative action and equal opportunities.recblid 2u8sew4p7x7ykxg5a2m23xcmrcu6k8 Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: OHIO University, Columbus , Manager, Systems Engineering and Architecture, Executive , Columbus, Ohio

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