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Service Manager

Company: Columbus Equipment Company
Location: Columbus
Posted on: August 17, 2019

Job Description:

Job Description

Job Title Branch Service Manager Department Service Department Position Reports to Directly reports to Branch Manager with dotted line reporting to General Service Manager. Direct Reports Branch Service Department Coordinators and Assistants. Travel Requirements Minimal (10% to 15%) Incentive Yes

Core Job Job Responsibility/Accountability Branch Service Department Operations

  • Responsible for the efficient and profitable operation of the branch service department.
  • Ensures that Company policies concerning; reports, record keeping, operations, safety and compliance are followed.
  • Develops and maintains excellent customer relations. This includes but is not limited to; providing quick and accurate job estimates, maintains excellent communication and follow-up, quickly answers all phone calls, messages and e-mails, visits top customers on a regular basis.
  • Together with the Company develops annual performance objectives for the department. Monitors progress and provides feedback to the Branch and General Service Manager.
  • Advise and make recommendations to the Branch Manager and the General Service Manager with respect to department operations.
  • Provides supervision to the department coordinators and assistants ensuring that technician performance, shop and field truck utilization and overall efficiencies are at the highest levels.
  • Ensures that all factory and company campaigns and programs are carried out and completed as specified and within target amounts.

    Fleet Management

    • Ensures that all Service fleet vehicles are properly maintained and repaired as needed and within expense guidelines.
    • Strictly complies with the Companies tire inspection and replacement programs
    • Maintains accurate records on field truck DOT and crane inspections.

      Safety and Compliance

      • Responsible for the safe and compliant operation of the branch service department.
      • Conducts and documents monthly branch safety meetings.
      • Conducts random field truck inspections to ensure compliance with all agency and company rules and policies.
      • Works closely with appropriate company personnel to ensure that safety training is up to date. This includes but is not limited to; respirator first fit, fall protection harness, site specific training,

        Minimum Skills and Qualifications

        • 2 year College degree, Vocational school graduate or equivalent.
        • Valid drivers license and a safe driving record.
        • Good Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
        • Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint) including all manufacturers web portals.
        • Understanding of Manufacturers products (specifications, applications, operations and structures).
        • Understanding of Manufacturers Service Policy and Procedure Manuals.
        • Detail oriented, organized and responsible.

          Physical Requirements

          • Required to sit for long periods and manage stress in a fast paced environment.
          • Maintains excellent relationships with; customers, co-workers, suppliers and factory representatives.
          • Required to use computers and office machines.
          • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, climb stairs and ladders, lift 75 pounds regularly and repeatedly and use hands.
          • Must have the ability to enter, exit and inspect construction equipment.

Keywords: Columbus Equipment Company, Columbus , Service Manager, Executive , Columbus, Ohio

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