Company: E Columbus Veterinary Hospital
Posted on: October 17, 2020
RECEPTIONIST JOB DESCRIPTION
Veterinary Technicians are the Veterinarians right hand. Working
closely with or independent from the veterinarian to accomplish
tasks related to health care for our animal patients, and their
owners. This would include giving injections or medications,
administering treatments, refilling prescriptions, monitoring
patients recovering from surgery, etc. You will be tasked with
making decisions within the guidelines established by the
veterinarian. You must also be familiar with equipment to take
radiographs, electrocardiograms, perform blood tests, administer iv
Receptionists are the customer-relations experts in a veterinary
practice. They are the clients' first impression of the practice,
on the phone or in person. The receptionist answers telephones,
greets clients, prepares patient files, escorts clients and
patients to exam rooms, receives/relays client correspondence, and
updates client financial records. Receptionists must possess strong
organizational skills, excellent telephone, in-person communication
skills, and the ability to remain calm under pressure.
Receptionists must have compassion for animals and their owners in
addition to understanding the stress that patients and clients
endure. The exceptional receptionist has the ability to diffuse
negative client situations and foster client bonding. Job may
require about 20 to 30 hours per week, evenings and Sundays.
REPORTS TO:--Officer Manager then Practice Owner
EDUCATION AND LICENSURE REQUIREMENTS
- Registered Veterinary Technician or Experienced in Animal Care
and Customer service.
- Customer Service background desirable but not
- Typing skills required.
- Computer knowledge required; comfortable with Word,
keyboarding, and use of communication tools such as email, Excel
- Significant experience with basic office functions in a busy
- Previous receptionist and veterinary practice experience are
desirable but not required.
- Be flexible in attitude and work habits as kennel work will be
part of your job*
- Quickly learn how to pronounce, know the meaning of and spell
commonly used veterinary terms.
- Perform basic computer skills, including typing.
- Have had experience with basic office functions in a busy work
- Physical Effort:Work requires lifting and carrying of animals,
boxes or equipment weighing up to 50 lbs.; requires sitting and
standing for extended periods of time. **
- Working conditions:May be exposed to unpleasant odors, noises
and animal feces. May be exposed to bites, scratches and contagious
diseases. You will be cleaning cages, walking dogs, and performing
- Emotional Intelligence:--Posses the ability to identify and
assess the emotional state of others. While controlling your
emotional response to a stressful situation, so that you can tailor
your response to best handle a stressful situation and solve a
- Positive Attitude:Maintain and project a positive attitude
about the hospital, clients, patients, and co-workers. Avoid
gossiping, condemning, judging, and making negative comments or
participating in such discussions. Negative feelings or concerns
should be discussed with the Office Manager. Instead of complaining
about problems, strive to be part of the solution.
- Cultural Dexterity:Understand that in a multicultural
environment that thinking is required prior to speaking or acting.
The ethnicity, gender or religious implications of what you are
about to say or do can have more implications than you may
- Teamwork:You are working as part of a health care team; your
actions should be consistent with the knowledge. Doing your job,
not leaving work for others to do, helping others, and being
flexible when difficult circumstances arise. Updating the replacing
receptionist or technician on who is here, pending transactions, or
other useful information that will make the shift change
- Follow Through: Complete tasks that are assigned are a very
high priority for this practice. "Half-way" work is a waste of time
and causes a huge decrease in productivity because others have to
complete what you started to complete what you did not, and then
must do their assigned job after completing the task you should
- The range for the position is dependent on experience.
Job Type: Full Time. Salary: $13.00 /hour
Job Type: Full-time
Salary:-- $13.00 /hour
- How many years of animal experience do you have?
- How many years of veterinary assistant experience do you
- What is the highest level of education you have
- Do you have the following license or certification:
- Are you willing to undergo a background check, in accordance
with local law/regulations?
- Which days of the week are you available to work this
- When are you available for an interview or phone screen? Please
list 2-3 dates and times or ranges of times.
- This position will require working some weekends and
Keywords: E Columbus Veterinary Hospital, Columbus , VETERINARY TECHNICIAN/RECEPTIONIST, Healthcare , Columbus, Ohio
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