Patient Service Representative - Buchanan Medical Arts
Company: Central Ohio Primary Care Physicians,Inc
Location: Westerville
Posted on: May 16, 2022
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Job Description:
Central Ohio Primary Care Physicians is seeking a Patient
Service Representative for our -Buchanan Medical Arts office in
Westerville, OH. The Patient Service Representative is a key point
of contact for patients and provides patients and guests with a
positive customer service experience from start to finish during
their visit. This position works closely with patients, clinical
teams, and business offices on accurately checking in, collecting
ID and insurance cards, signatures and copay/deductible, and
checking out. Responsibilities include ensuring timely patient flow
into exam rooms, reporting any delays to the patients and/or
Physician teams and operating the front office. The Patient Service
Representative ensures that patient satisfaction goals are met or
exceeded. This is a full-time/benefits eligible role working first
shift hours Monday- Friday.Essential Duties and
Responsibilities:---Ensure patients have a positive experience
during their visit, whether in-person, telehealth and/or over the
phone.---Communicate regularly with clinical staff to ensure
patients and office needs are met. Collaborate with team to create
a positive patient experience. ----Greet patients and complete
established check-in procedures upon arrival. Responsible for
registration, including data entry of patient information and
insurance verification. ----Collect copays, deductibles and/or
outstanding balances. ----Responsible for checking patients out and
scheduling follow up appointments and communicating necessary items
at time of check out.---Answer phone calls and email inquiries from
patients and COPC administrative departments in a timely manner;
direct or escalate inquiries when needed. Contact patients for
appointment reminders or scheduling purposes.---Complete clerical
tasks including but not limited to distributing mail and reports,
filing, scanning, scheduling, data input, management of electronic
fax inbox and general support to all office personnel.---Ensure
confidentiality of patient data and stay up to date with HIPAA
regulations. -Qualifications:Experience, Education, Licensures &
Certifications ----Preferred: 1 year of administrative experience
in a healthcare related setting---Required: High School diploma or
GEDKnowledge, Skills & Abilities---Excellent interpersonal and
verbal communication skills; as well as interpersonal relationship
building abilities;---Strong organizational and written
communication skills; ----Ability to multi-task, prioritize, manage
time effectively and respond timely to patients and/or
visitors;---Strong knowledge of HIPAA guidelines and understanding
of patient privacy and ability to demonstrate a high level of
confidentiality; ----Ability to work independently and in a team
environment; and able to lead by example;---Excellent computer
skills, knowledge of Microsoft programs, and understanding of
Electronic Health Record ( EHR systems)
Keywords: Central Ohio Primary Care Physicians,Inc, Columbus , Patient Service Representative - Buchanan Medical Arts, Healthcare , Westerville, Ohio
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