PM Front Office Supervisor
Company: Le M--ridien Columbus, The Joseph
Posted on: December 5, 2019
WHO YOU ARE You are a people person who likes to engage and create
memorable experiences for all of our guests. You take great pride
in ensuring our guests are taken care of from the time a guest
arrives to the time they depart. You have strong computer knowledge
and enjoy mastering software in order to provide the best service.
You don't shy away from guest challenges and use empathy and
effective problem-solving skills to ensure the guest leaves happy.
You are an ambassador to the city and are able to recommend places
to eat, things to do and sights to see to all of our travelers. You
are a natural leader, enjoy teaching others, and don't shy from
responsibility. WHAT YOU DO You assist with all day to day
operations at the front desk including guest arrivals and
departures and all that happens in between. You have a strong
understanding of the food options available in the hotel and
recommend options to guest when they place orders through in-room
dining. While most reservations get made through our central
system, many calls do come in and need to be booked directly at the
hotel and with a strong knowledge of the hotel and rooms, you are
easily able to take care of the reservation. Your strong
communication skills will be required as you will be required to
engage with guests verbally in person and over the phone, written
through e-mail or chats both with guests and your fellow employees.
WHERE YOU WORK Le Meridien Columbus, The Joseph brings the energy
of the Short North neighbourhood to life with carefully selected
partnerships and programmes to ensure you are immersed in the
vibrant local culture. Explore local art galleries, museums,
dining, shopping, and more in Columbus with luxury guestroom
accommodations. Indulge with compelling cuisine and craft cocktails
at Soul at the Joseph and the Guild House, experience a world-class
art partnership at Pizzuti Collection or relax in one of our lavish
Spa Suites. WHY YOU'RE HERE You are approachably sophisticated and
passionate about making a difference. Making the difference for
every guest that walks through the doors of the hotel and doing
everything you can to ensure each of our guests has a memorable
experience. Making a difference for fellow associates and lending a
hand when it is needed. You are here because the life you want is
about providing exceptional service, and that is exactly what we
do. Job Responsibilities: Greet, register, and assign rooms to
guests. Issue room key and escort instructions to Bell person or
directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of
guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make,
confirm and cancel reservations for guests. Compute bill, collects
payment and makes change for guests. May post charges such as room,
food, liquor or telephone by hand or machine. Date-stamp, sort and
rack incoming mail and messages. Transmit and receive messages
using equipment such as telephone, fax and switchboard. Understand
and enforce the hotel company credit policies. Account for all cash
and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for
assigned employees in the absence of the Supervisor, (b) assign
work, and ensure proper performance of assigned employees. May make
restaurant, transportation or entertainment reservations for
guests; may deposit guests' valuables in hotel safe or safe-deposit
box; may order complimentary flowers or champagne for special
guests. Other duties as assigned. Job Skills: Speak clearly and
listen carefully. Use personal judgment and specialized knowledge
to give information to people. Communicate well with many different
kinds of people. Change easily and frequently from one activity to
another such as from typing to interviewing, to searching in a
directory, to using a telephone. Use eyes, hands, and fingers
accurately while operating a switchboard or computer keyboard. Job
Qualifications: Education HS Diploma or equivalent. Experience
Minimum 2 years hospitality or customer service experience.
Licenses/Certifications CTA designation is preferred (ref. 23321)
Keywords: Le M--ridien Columbus, The Joseph, Columbus , PM Front Office Supervisor, Hospitality & Tourism , Columbus, Ohio
Didn't find what you're looking for? Search again!