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Club Customer Service Outfitter

Company: Bass Pro Shops
Location: Columbus
Posted on: September 17, 2020

Job Description:

Position Summary:Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:* Acquiring and activating new members* CLUB sales* Customer experience* Regulatory complianceAbility to consistently exceed customer expectations and show commitment to Bass Pro Shop's & Cabela's Core Values.Essential Functions:* Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.* Executes all Bass Pro Shops & Cabela's CLUB operational and compliance program* Demonstrate products to customers.* Knowledgeable of advertised sales.* Responsible for helping meet metric goals and objective for self and store* Responsible for keeping CLUB inventory accurate and keeping CLUB Booth clean and organized.* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.* Provides daily feedback and reports in a timely and accurate manner.* Provides peer coaching, recognition, and support as a CLUB advocate and representative.* Providing service to all areas of the store based on business need.* All other duties as assigned by leadership.Experience/Qualifications* Minimum Degree Required: High School Diploma or Equivalent* Preferred Degree: N/A* Certificate(s) or License(s): N/A* Experience: 0 to 2+ Years ExperienceOther Skills/Abilities:* Must be able to read documents, printout, reports, computer screens, and other written communication.* Must be able to hear well enough to communicate with customers and co-workers.* Must be able to stand and/or walk to assist customers on the sales floor, etc.* Must be able to stock products at various racking levels, use step-stool or ladder, etc.* Must be able to place product on/off conveyor, truck, shelving, etc.* Must be able to write, type, and use phone system.* Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Cabela's

Keywords: Bass Pro Shops, Columbus , Club Customer Service Outfitter, Hospitality & Tourism , Columbus, Ohio

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