Customer Service Representative - Onsite
Company: Quantum Health
Location: Columbus
Posted on: January 13, 2021
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Job Description:
*Now accepting applications for training classes starting in
February 2021. *
As a full-time on-site Patient Services Representative (PSR) you
are a key member of a cross-functional team united by their
devotion to serve others. You are the first point of contact for
your patients, providers and medical office staff via phone or
online inquiries. Apply your critical thinking to review claims,
benefits, eligibility, perform provider searches or handle any
other health-related questions. And because you sincerely care,
proactively follow up with members to ensure their needs are
met.
Bring your invaluable customer service experience as a restaurant
server, retail salesperson, patient care coordinator or prior call
center representative and our best-in-class training program will
transform you into a healthcare warrior.
How can you make a lasting impact? --- Provide empathetic,
individualized guidance through the cost and complexity of
healthcare
--- Conduct thorough research on behalf of members to resolve
healthcare issues
--- Proactively identify and escalate issues to appropriate team
members
--- Execute exceptional customer service to all you come in contact
with including documentation using Quantum Health's systems and
technologies
--- Embrace change as opportunity and contribute to Quantum
Health's growth projects
What do you need to succeed? --- Critical thinking, independent
worker
--- Thirst for continued education
--- Computer proficiency including using MS Office, navigating
multiple programs simultaneously and accurate typing at speed
--- High school diploma or equivalent, bachelor's degree a PLUS
Position requires successful completion, via testing, of 6 - 7
weeks of training Monday - Friday from 9:00 AM - 6:00 PM. Upon
completion, assigned shifts will be within 10:00 AM - 10:00 PM,
Monday - Friday as business needs dictate
What's in it for you? --- Paid-time-off, paid holidays and weekends
free
--- Comprehensive Medical/Dental/Vision insurance including
domestic partner benefits
--- 401k with 4% match
--- On-site fitness facility, ping pong table, serenity room
massage chairs
--- Education reimbursement after a year of service
--- Supportive Engagement Teams i.e. Women, LGBTQIA, etc.
Quantum Health nurtures an award-winning, highly-engaging culture
that supports each member as an individual, provides continuous
development opportunities and career growth. Our work is serious
but our laid back, fun environment fuels each of our 1,200+
employees to make lasting impact on our members and families'
lives.
We are the healthcare warriors for nearly 200 businesses and their
employees providing comprehensive guidance as they navigate their
self-funded healthcare plans. Our work cuts costs, maximizes the
benefits portfolio and achieves the best employee experience for
each medical situation.
Keywords: Quantum Health, Columbus , Customer Service Representative - Onsite, Hospitality & Tourism , Columbus, Ohio
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