Operations Team Leader - Overdraft Collections - Columbus, OH - Bilingual
Company: JPMorgan Chase Bank, N.A.
Location: Columbus
Posted on: January 14, 2021
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Job Description:
Working at Chase means making a real difference every day for
your customers, your community and yourself. How? By putting others
first, doing what's right and creating solutions that make lives
better. Build your career on our strong foundation and help shape
what's next-for you and for us. Chase, a leading provider of
diverse financial services worldwide, is actively seeking service
center team members to create lifelong engaged relationships with
our customers by delivering superior service and quality with every
customer interaction. Successful candidates in this vital position
are flexible and problem-solvers who enjoy helping employees assist
customers to resolve their questions and concerns.We have
opportunities for Team Leaders in our Collections group.Our
Collections group creates and delivers the right solutions to our
customers.* Collections : Partner with our customers to provide the
right solutions for delinquent credit card and retail banking
accounts* Recovery : Provide solutions on credit and retail
accounts that have charged-off* Branch Hotline : Assist Retail
Bankers with customers in a branchWe are looking for individuals
with a passion for managing a team and the following
skills:Leadership Skills:* Develop and lead team of Specialists*
Lead by example and coach on key behaviors to drive results*
Responsible for performance management* Select and retain talent*
Identify ways to support inclusion and diversityCustomer Focus*
Resolve employee and escalated customer problems and inquires*
Operates with urgency and meet deadlinesCommunication Skills*
Communicate both verbally and written* Ability to influence
internal and external business partners* Relationship
managementProblem Solving Skills* Ability to delegate tasks*
Conflict resolution skills* Prioritize diverse workloadsAnalytical
Skills* Participates in execution of strategy* Specialized
functional or technical knowledge that allows for independent
thought and action on important department activities* Required to
abide by all applicable regulatory and department practices and
procedures* Drive risk and control initiativesComputer Skills:*
Experience with multiple browsers, multiple tabs, window navigation
and instant messenger tools* Fluency in Windows Operating Systems
and Microsoft Office toolsOur team members are dynamic. They seek
opportunities to take initiative, adjust quickly to change, have a
positive attitude, and take responsibility for results. They are
able to deliver a great customer experience, even when handling
challenging situations by offering customers alternative solutions
and enhanced products. The schedule is an evening shift with
possible weekends. It will be eligible for a 10% shift
differential.Qualifications:* Minimum of two years management or
leadership experience required* Prefer Collections or customer
service experience in call center environment* Must be willing to
work in an environment that requires phone-based customer
interaction* Advanced proficiency with computer functions with MS
Office Suite strongly preferred* High School Diploma or equivalent
required, Bachelor's Degree preferred* Bilingual Required (English
& Spanish)Chase is a leading financial services firm, helping
nearly half of America's households and small businesses achieve
their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put
our customers at the heart of everything we do. We also help small
businesses, nonprofits and cities grow, delivering solutions to
solve all their financial needs.We recognize that our people are
our strength and the diverse talents they bring to our global
workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and
inclusion at our company. We do not discriminate on the basis of
any protected attribute, including race, religion, color, national
origin, gender, sexual orientation, gender identity, gender
expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. In
accordance with applicable law, we make reasonable accommodations
for applicants' and employees' religious practices and beliefs, as
well as any mental health or physical disability needs.Equal
Opportunity Employer/Disability/Veterans
Keywords: JPMorgan Chase Bank, N.A., Columbus , Operations Team Leader - Overdraft Collections - Columbus, OH - Bilingual , Hospitality & Tourism , Columbus, Ohio
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