ColumbusRecruiter Since 2001
the smart solution for Columbus jobs

Associate Team Leader

Company: H&R Block
Location: Columbus
Posted on: January 16, 2021

Job Description:

What you'll do... Joining us as anAssociate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.It would be even better if you also had...
    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!What you'll bring to the team...
      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Columbus , Associate Team Leader, Hospitality & Tourism , Columbus, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Merchandising
Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: Marysville
Posted on: 01/16/2021

Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Johnstown
Posted on: 01/16/2021

Restaurant Team Member
Description: What time of day or night works for you At the Scott Family McDonald's, we offer flexible scheduling for mornings, day help, afternoons and overnight McDonald's - a job that works for you br (more...)
Company: McDonald's
Location: Bellefontaine
Posted on: 01/16/2021


11C Indirect Fire Infantryman
Description: As an Army National Guard Indirect Fire Infantryman, you 039 ll be in charge of the Infantry rsquo s most powerful weapon ndash the mortar. As part of a mortar squad, section, or platoon, you will (more...)
Company: Army National Guard
Location: Red House
Posted on: 01/16/2021

Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Ashley
Posted on: 01/16/2021

Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Marysville
Posted on: 01/16/2021

CDL A LOCAL DELIVERY DRIVER $6,000 Sign On Bonus
Description: br br Find your future with Mohawk Industries. Mohawk Industries is a Fortune 500 multinational flooring company that employs 24,000 people throughout North America, including a private fleet of (more...)
Company: Mohawk Industries
Location: New Albany
Posted on: 01/16/2021

Delivery Driver / Courier
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Delaware
Posted on: 01/16/2021

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Pickerington
Posted on: 01/16/2021

25N Nodal Network Systems Operator-Maintainer
Description: As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving your Nation at the same time The Guard relies on many complex systems (more...)
Company: Army National Guard
Location: Columbus
Posted on: 01/16/2021

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds