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Customer Service Representative

Company: Candle-lite Company
Location: Marengo
Posted on: February 25, 2021

Job Description:

There has never been a brighter time to join Candle-lite!--We are looking for a Customer Service Representative to join our team working on order management for Walmart, Walmart.com, Big Lots and Contract Manufacturing customers.--This is highly visible role within our organization working with large national retailers and a growing e-Commerce channel.--Do you have a passion for Customer Service?--We would love to hear from you. Key Responsibilities:Process and monitor incoming Wal-Mart and Contract Manufacturing orders* Identify sales order issues including item discrepancy, pricing, shipping dates, duplicate orders, etc.* Review and report allocation and inventory concerns* Work closely with Distribution, Transportation and Operations teams.* Daily review of reports and sharing out communication to the team.Work with proprietary customer portals for tracking, reporting and analysis.Proactively communicate with customers in a timely and effective manner.Support a positive team environment and take initiative to resolve problems and improve processes.Meet daily with a remote business development team to review sales and support.Experience and Skills:Excellent phone etiquette and excellent verbal, written, and interpersonal skills.2 plus years of experience in Customer Service/Order Entry, Logistics or Inventory Management preferredAdvanced Microsoft Excel Knowledge - Pivot Tables, VLOOKUP and Dashboard experience is required.Experience working with EDI transactions from major retailers such as Walmart, Kroger, Meijer preferred.JD Edwards or equivalent SAP experience preferred.Experience using proprietary customer systems/portal preferred.High level of attention to detail.Ability to analyze data.Ability to multi-task, organize, and prioritize work while working independently. Education:Associates Degree in Business, Business school or equivalent work experience required.

Keywords: Candle-lite Company, Columbus , Customer Service Representative, Hospitality & Tourism , Marengo, Ohio

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