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Customer Service Agent

Company: 24 Seven Talent
Location: Marengo
Posted on: February 25, 2021

Job Description:

24 Seven is hiring a skilled Customer Service Agent to support their premier Real Estate client in a high-volume end-to-end customer experience center. This is a fantastic opportunity with high-visibility to both customers and leadership.Customer Service Agent9 month contract, potential to extendOhio (Fully remote)Job Description:* Deliver the best customer service through efficiency and delivering quality on time, every time.* Provide guidance and best practices via multi-channels (phone, email, chat and social media).* Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.* Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.* Accurately document customer interactions using our Customer Relationship Management software.* Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.* Champion the voice of the customer by providing feedback to our product team.* Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.* Call center experience preferred* Spanish speaking a plus Apply today!

Keywords: 24 Seven Talent, Columbus , Customer Service Agent, Hospitality & Tourism , Marengo, Ohio

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