Customer Service Agent
Company: 24 Seven Talent
Location: Marengo
Posted on: February 25, 2021
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Job Description:
24 Seven is hiring a skilled Customer Service Agent to support
their premier Real Estate client in a high-volume end-to-end
customer experience center. This is a fantastic opportunity with
high-visibility to both customers and leadership.Customer Service
Agent9 month contract, potential to extendOhio (Fully remote)Job
Description:* Deliver the best customer service through efficiency
and delivering quality on time, every time.* Provide guidance and
best practices via multi-channels (phone, email, chat and social
media).* Utilize your interpersonal skills to achieve excellent
customer satisfaction results; keeping our customers front and
center as our north star.* Assist customers with questions relating
to product usability; this includes proactively identifying
customer needs through problem recognition, de-escalation and
providing first contact resolution.* Accurately document customer
interactions using our Customer Relationship Management software.*
Be a specialist on dotloop's product, features and functionality to
confidently promote the benefits of being a dotloop user.* Champion
the voice of the customer by providing feedback to our product
team.* Team player- be excited to openly communicate with all
customers (internal and external) and be able to adapt quickly to
changes.* Call center experience preferred* Spanish speaking a plus
Apply today!
Keywords: 24 Seven Talent, Columbus , Customer Service Agent, Hospitality & Tourism , Marengo, Ohio
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