ColumbusRecruiter Since 2001
the smart solution for Columbus jobs

Lead Customer Service Advisor

Company: Jiffy Lube
Location: Chillicothe
Posted on: February 25, 2021

Job Description:

The Lead CSA is responsible for creating a Wow! Guest experience. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for ensuring tailored service recommendations, quality product installation and communication of any special circumstances that impact the overall satisfaction. This leadership role is also a critical link to our Guest First strategy, building sales and gross profit within the store location by using proven methods that exceed the guest's and Jiffy Lube business needs and that realize Heartland/Jiffy Lube's vision and strategy for guest care. The CSA has the authority to coach, challenge and provide direction where guest satisfaction is concerned. Qualifications: * Provides and ensures excellent, professional "Guest First" care for all automotive services available * Provides and ensures a positive consultative approach during the check-in process * Ensures we accurately capture the guest's product needs and provides updates throughout the entire process to create a WOW experience * Responsible for ensuring all in the CSA role understand the range of products and services available and offers the guest options tailored specifically to meet their preventative automotive needs * Must be a team player that encourages collaboration; shares wins and feedback, creates a feeling of belonging to the guest as well as teammates. * Responsible for ensuring CSA roles maintain or exceed sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust * Provides sales and guest service leadership during store meetings and team huddles * Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met * Will have responsible for opening/closing the store * Deliver quality service at all times * Carry out other duties and projects necessary for the position * Have a valid driver's license and be able to drive vehicles Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Jiffy Lube, Columbus , Lead Customer Service Advisor, Hospitality & Tourism , Chillicothe, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Work in Customer Service? Earn Extra Cash
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You
Company: Uber
Location: Butler
Posted on: 03/5/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Alexandria
Posted on: 03/5/2021

Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Huntsville
Posted on: 03/5/2021


19D Cavalry Scout
Description: As a Cavalry Scout, you are the eyes and ears of the armored division. You move ahead of your division, provide reconnaissance, and report vital information back to your commanding officer. You rsquo (more...)
Company: Army National Guard
Location: Red House
Posted on: 03/5/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Blacklick
Posted on: 03/5/2021

92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Columbus
Posted on: 03/5/2021

42A Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard rsquo s Human Resources Specialist is the primary go-to person. As an HR Specialist, (more...)
Company: Army National Guard
Location: Kenova
Posted on: 03/5/2021

Customer Service Skills - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You
Company: Uber
Location: Hebron
Posted on: 03/5/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Red House
Posted on: 03/5/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Centerburg
Posted on: 03/5/2021

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds