GUEST SERVICE ASSOCIATE - Store 676
Company: United Dairy Farmers
Location: Columbus
Posted on: August 7, 2022
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Job Description:
Job Description Position Title: Guest Services Associate \n
Reports to: Store Manager \n Schedule: Part Time (25 hours or less
per week); may work 1st, 2nd or 3rd shift \n Pay Range: $10.50/hour
- $13.00/hour \n NOTE: You must be at least 16 years old to work at
United Dairy Farmers. \n Position Description: The primary
responsibility of a Guest Services Associate at United Dairy
Farmers is to provide outstanding service to every Guest by
following the five phases of The Hi Five Guest Experience (Invited,
Welcomed, Well-Served, Respected, Fulfilled). The Guest Services
Associate is responsible for following company policy to ensure the
safe and efficient operation of his or her shift as well as
carrying out his or her job in an honest and ethical manner,
complying with all laws and regulations, and all company policies
and requirements. \n \n Essential Functions: \n -- Overall Guest
Services: Provide the signature UDF Hi Five Guest Experience; greet
Guests with a warm, authentic hello, ensure store is prepared and
ready for Guests at all times, anticipate needs of Guests and
provide assistance to ensure each Guest leaves satisfied with the
intention to return to our store. \n -- DipSide Guest Services:
Preparation of shakes/malts, cups/cones of ice cream/yogurt,
sundaes, sodas and "hand-packed" containers. \n -- Efficient
Operation of Point of Sale System and Gas Console: Properly
authorizing and control gas sales, accurately register all
transactions, handling coins/currency/checks/credit card
transactions/coupons/food stamps and making change. \n -- Stocking
Merchandise: Keep shelves, displays, milk box and freezers filled
and faced, ensure dip cabinet is filled and appears presentable to
our Guests; ensure coffee pots and ice dispensers are full, ensure
the proper rotation of stock and check for out of code dates. \n --
Security: Maintain awareness of all Guests in the store/on the lot
to minimize shop-lifting and gas drive-offs, control cash levels in
the register by using proper "drop" procedures, doing vendor log-in
and following all steps in the Tobacco/Alcohol Management and
Robbery/Violence Deterrence programs. \n -- Maintenance: Ensure the
store and parking lot are kept in a safe, clean and organized
condition; keep store equipment clean; monitor product and
refrigeration equipment temperatures. \n -- Reporting: Accurate
completion of time records and the Customer First Document. \n --
Other duties as assigned by Management \n \n Minimum Requirements:
\n -- Ability to speak, hear and understand spoken English well
enough to communicate effectively with customers. \n -- Ability to
see well enough to operate store equipment, including POS terminal,
gas console, check identification documents and to use price book.
\n -- Ability to understand operating instructions for store
equipment and to operate all store equipment. \n -- Ability to
prepare DipSide items using supplies located in the dip cabinets.
\n -- Ability to handle coins, currency, checks, credit
transactions, coupons and food stamps, recognize denominations and
accurately make change. \n -- Ability to recognize numbers, count
and do arithmetic well enough to complete required records. \n --
Ability to move merchandise from storage to
shelves/displays/freezers/milk box and place for proper display. \n
-- Ability to clean counters and other surfaces. \n -- Ability to
tolerate exposure to temperatures as low as ---30 degrees
Fahrenheit for at least 2 minutes. \n -- Ability to tolerate
exposure to temperatures as low as 33 degrees Fahrenheit for at
least 10 minutes. \n -- Ability to raise at least 10 pounds from
floor level to a height of 5 feet. \n -- Ability to place an 8--- x
10--- x 10--- package weighing 21 pounds into a dip cabinet, the
top of which is 3 feet above the floor. \n \n \n Notice: \n The
lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this
position are not exhaustive but are believed to be accurate at the
time of publication. Management reserves the right to revise this
job description at any time without notice and to require that
other tasks be performed when necessary (for example in response to
emergencies, changes in personnel, changes in workload or technical
developments).
Keywords: United Dairy Farmers, Columbus , GUEST SERVICE ASSOCIATE - Store 676, Hospitality & Tourism , Columbus, Ohio
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