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CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVE - EVENING SHIFT!

Company: Micro Center
Location: Hilliard
Posted on: November 26, 2022

Job Description:

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary.

We are currently seeking energetic Customer Service Contact Center Representatives for our EVENING SHIFT with a passion for customer service and growing their skills. We have both FULL TIME and PART TIME availability between the hours of 3PM and midnight at our Corporate Office Contact Center. Join our high-spirited team with contests, parties, and more! Plus, get top tier training to enhance your skills and grow your career. Our Contact Center associates are responsible for providing excellent technical support and customer service to the customers of our nationwide retail chain.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today!

Flexible Schedules & Excellent Pay
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
Benefit Coverage for Regular Full-Time Associates
Esteemed Vendor & Company Job Training
Career Advancement Opportunities

MAJOR RESPONSIBILITIES

Manage large amounts of inbound contacts in a timely manner via Phones, Chat, Text and Email.
Maintain a general understanding of current consumer electronic devices and technology
Identify customers' needs, clarify information, qualify issues, and offer solutions
Personalize support in order to improve customer satisfaction
Accurately document all customer contact and enter in appropriate database
Develop and maintain effective working relationships to assure teamwork
Meet personal/team goals
Other duties as assigned

EDUCATION & EXPERIENCE:

High School diploma with one-year related experience in a customer service or related role preferred
Skilled at listening and problem solving
Strong verbal and written communication
Proficient typing skills are needed
Able to multitask while setting priorities
Adjust and adapt to unique customer types
Passion for technology including computers & electronics is a definite plus - have fun at work with products you love!

Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.%75024%

Keywords: Micro Center, Columbus , CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVE - EVENING SHIFT!, Hospitality & Tourism , Hilliard, Ohio

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