Customer Service & Retail Front Desk Associate

Company: Driven Brands
Location: Columbus
Posted on: April 24, 2024

Job Description:

Customer Service & Retail Front Desk Associate - Experienced & Entry Level Positions Available!

Are you a people person? Do you love helping others? Motivated by results?

If so, here is good news for you! Driven Glass, a division of Driven Brands including Auto Glass Now, All Star Glass, & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!

Experience is VALUED---

Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.

---but no experience REQUIRED!

Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!

PAID TRAINING AVAILABLE!

We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr and after training you will make up to $18/hr!

What our Customer Service Reps love about Driven Glass:

Full-time & part-time schedules are available

Earn up to $18.00/hour with our competitive base pay rates

PAID TIME OFF for full-time employees

Health, Vision, & Dental Insurance

401(k) company match for all employees

As a Driven Brands Auto Glass Customer Service Rep, your job will be to:

Intake and assist walk-ins, appointments, and returning customers

Create estimates, price quotes, and invoices for auto work

Answer phones and return customer calls

Provide excellent customer service

Assist Manager with daily parts returns

Ensure accuracy when ordering parts

Input documentation on all calls and follow-up with callers as needed

Confirm all mobile jobs parts and materials before dispatching drivers

Open new accounts and service existing accounts

Maintain a professional appearance and positive attitude

All our CSR's need to meet the following requirements:

Must have a positive attitude and customer service mindset

Must have basic computer skills

Must have strong communication skills

Bilingual (Spanish) proficiency is a plus!

Prior phone or call center experience is a plus!

Requisition ID: 2022-23689

External Company URL: https://autoglassnow.com

Street: 4310 Westerville Rd

Keywords: Driven Brands, Columbus , Customer Service & Retail Front Desk Associate, Hospitality & Tourism , Columbus, Ohio