ColumbusRecruiter
the smart solution for Columbus jobs

Retail: Become a Customer Experience Rep - Hilliard

Company: Dish Network
Location: Columbus
Posted on: December 8, 2018

Job Description:

Retail: Become a Customer Experience Rep - Hilliard Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Now Introducing a New Higher Starting Wage!Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:Supports Tier 1 technical support and customer service phone support for external customersRegular and predictable attendanceThis support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requestsProvide quality technical support service through one-contact resolution to establish a long-term customer relationshipAccurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phoneAssist customers with their billing and payments as neededSell multiple entertainment products and services as well as hardware systems and accessories Essential Functions:A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:Willingness to work flexible schedules including weekends, holidays, and eveningsAbility to regularly sit for long periods of timeAbility to multi-task; speaking with customer while accurately logging and recording customer information in to call center databasesTake back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer servicesMeet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metricsDeescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following:High School diploma, GED, or equivalent experienceSix-months related customer service/technical support experience and/or training preferredAnalytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essentialProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesAbility to speak effectively with customers and employees of the organizationStrong organizational, time management, and problem solving skillsExcellent written and oral communication skillsStrong sense of professionalism and active listening skillsAbility to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processesAssociated topics: cajera, customer, customer service associate, deliver, delivering, retail customer service, sales, sales associate, service representative, venta

Keywords: Dish Network, Columbus , Retail: Become a Customer Experience Rep - Hilliard, Hospitality & Tourism , Columbus, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Shift Leader
Description: Like the bottom bun of a burger, Five Guys offers a solid foundation At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach If you are on (more...)
Company: Five Guys
Location: Columbus
Posted on: 12/13/2018

Earn BIG as a Grubhub Delivery Driver! APPLY TODAY!
Description: Grubhub, the nation's leading online and mobile food ordering company, is looking for delivery drivers to deliver food from popular local restaurants. It's quick and easy to EARN BIG br br Why Partner (more...)
Company: GrubHub
Location: Hamilton
Posted on: 12/14/2018

Temporary Retail Shopper
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Dayton
Posted on: 12/14/2018


Class A CDL Delivery Truck Driver - Columbus
Description: American Signature Furniture is now hiring a Class A CDL Delivery Truck Driver.As a Delivery Truck Driver you are responsible for executing a satisfying delivery experience in our customers' homes. You (more...)
Company: American Signature Furniture
Location: Columbus
Posted on: 12/14/2018

Customer Service / Office Assistant
Description: Apply Description Office Assistant opportunities available at our Columbus area stores We are looking for customer service / office assistants to join our
Company: FrontRoom Furnishings
Location: Columbus
Posted on: 12/13/2018

Housekeeper - Courtyard Columbus Dublin (1800265Y)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Springfield
Posted on: 12/14/2018

Customer Service Representative - Fairfield
Description: Description br Summary: Team member partners with the sales organization to serve our customers by efficiently providing information in response to product and service inquires and issues, in a timely (more...)
Company: Honeymoon Paper
Location: Fairfield
Posted on: 12/14/2018

Server - Courtyard Columbus Worthington (18002D0Y)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Newark
Posted on: 12/14/2018

Customer Service - Restaurant
Description: Req ID: 116406 Welcome to Love's Where People are the Heart of Our Success Restaurant Team Member At Love's, our values go beyond our name. We look for those same values in our people. Our network of (more...)
Company: Love's Travel Stops and Country Stores, Inc.
Location: Springfield
Posted on: 12/14/2018

Cook
Description: Restaurant Team Member - Crew 76 - Sawmill 161 18032592 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, (more...)
Company: Chipotle Mexican Grill
Location: Columbus
Posted on: 12/14/2018

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds