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Restaurant Services Manager

Company: Levy Restaurant
Location: Columbus
Posted on: August 17, 2019

Job Description:

Department:
Operations

Location:
Columbus, Ohio


LOCATION: Greater Columbus Convention Center - Columbus, OH
Mission

Responsible for maintaining and displaying Levy standard steps of service and showcase quality in

regards to concessions. Executing "The Levy Difference," while providing friendly and efficient

service to guests and teammates.

Major Areas of Responsibility

Operations



  • Understands all menus, product offerings, packaging and pricing
  • Ensures all concession/restaurant areas have proper displays and merchandise
  • Executes all security, safety and sanitation standards
  • Provides operational planning to ensure appropriate teaming levels are met, as well as


    adequate products ordered to service each concession event



    • Follows and executes preventative maintenance schedule as set forth by Senior Restaurants Manager
    • Has strong attention to detail
    • Holds team accountable to steps of service to deliver great guest service
    • Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
    • Ensures team members have the tools necessary to complete their jobs
    • Ensures show quality standards are maintained at all times
    • Builds and maintains strong relationships with clients, guests, subcontractors,


      not-for-profits and Levy team members



      • Regularly obtains feedback from clients and guests to improve operations
      • Supports and communicates Company initiatives
      • Respond and assist in any departmental guest service issues
      • Executes all menus, promotions and programs as outlined by the Director of


        Operations/Department Head in accordance with Levy standards

        Controls



        • Thoroughly and accurately uses applicable Levy systems (Purchasing Systems,


          Point-of-sale, WFM and more)



          • Ensures that all security, safety and sanitation standards are achieved
          • Achieves daily sales and assigned cost goals
          • Achieves assigned budget goals
          • Employs good safety and sanitation practices
          • Follows and enforces responsible alcohol service policies
          • Effectively verifies all opening and closing inventories
          • Executes required daily reporting in a timely manner
          • Ensures required department reports are completed and information is compiled at month end closing
          • Ensures team members adhere to Levy Company guidelines as stated in


            team member training manual and employee handbook



            • Forecasts and adequately schedules team members to meet operational


              needs and desired targets



              • Ensures proper cash handling procedures are being performed
              • Ensures assigned areas are fully stocked and are ready for operation
              • Ensures complete maintenance and on-site training of the current POS system and concession


                equipment

                Team



                • Uses all performance management tools to provide guidance and feedback to team
                • Promotes a cooperative work climate, maximizing productivity and morale
                • Conducts regular scheduled meetings to ensure lines of communication are open between


                  management and team members



                  • Interviews, hires, trains and develops team members according to Levy guidelines
                  • Displays a positive attitude towards team members


                    Levy Restaurants is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.




                  • Able to communicate effectively with management team, guests and team members by speaking and

                    comprehending English

                  • English reading, writing, math and computer skills required
                  • Ability to taste and evaluate food and beverage products
                  • Stamina to work 60 hours or more per week
                  • Must be able to work extended shifts of 10 hours or more as business dictates
                  • Must be flexible with schedule and able to work different shifts
                  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and

                    strains

                  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including

                    stairs) throughout shift

                  • Ability to use hands in using office equipment, including the computer system
                  • Ability to talk and hear to conduct phone correspondence
                  • Close vision and focus capabilities to view computer screen and company documents

                    Levy Restaurants is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Keywords: Levy Restaurant, Columbus , Restaurant Services Manager, Hospitality & Tourism , Columbus, Ohio

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