Contact Center Supervisor
Company: Dawson
Location: Columbus
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Contact Center Supervisor
Financial Services $26.44 per hour Monday-Friday, 8-Hour Shift
Between 8:00a-8:00p Columbus, Ohio (onsite) Temp to Hire Why You’ll
Love This Job: Full-time (45-hours a week), onsite leadership role
Fast-paced, production-driven contact center environment May
require flexibility to support varying schedules, including
evenings or weekends, based on operational needs What You’ll Do:
Lead and coach Customer Service Representatives in a
highperformance contact center Monitor daily metrics: productivity,
quality, adherence, customer satisfaction, attendance Conduct
oneonones, call reviews, coaching, and performance improvement
plans Support employee engagement, retention, and HR-related
actions Ensure SLA achievement and manage real-time staffing with
Workforce Management Identify trends, resolve issues, and drive
continuous improvement Enforce quality, compliance, and accurate
documentation standards Support audits and escalate complex or
highrisk issues Prepare and present performance reports;
communicate updates and expectations Participate in leadership
meetings and strategic planning What We’re Looking For: High School
Diploma or equivalent required; Associate or Bachelor’s degree
preferred 3 years of supervisory experience in a contact center or
customer service environment required Strong understanding of
contact center KPIs and performance management Proven coaching and
employee development skills Experience managing attendance,
productivity, and quality performance Strong organizational and
documentation skills Professional communication style and ability
to manage sensitive situations effectively Proficiency in Microsoft
Office and experience with contact center systems Apply Today!
Upload your resume – no cover letter required. Our recruiters will
review applications quickly and help connect you to this role and
other opportunities. About Dawson Dawson is a trusted staffing
partner in Central Ohio. We help job seekers grow their careers
with fast feedback, personalized support, and access to multiple
employers through one application. INDCSR ZR
Keywords: Dawson, Columbus , Contact Center Supervisor, Human Resources , Columbus, Ohio
