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Internal Promote - Team Trainer

Company: Wendy's
Location: Columbus
Posted on: May 19, 2019

Job Description:

Overview&nbspAs a Team Trainer, you will develop a strong foundation of business operations knowledge to prepare you for future leadership roles in the organization. You will be a Role Model to other crew members serving as a mentor, but not supervisor, to other employees. As a Role Model, you will ensure that all crew members are successfully on-boarded into your restaurant, are trained in multiple positions and that their focus is to "Delight Every Customer". In this role, you will assist crew in completing WeLearn courses, understanding food safety procedures and demonstrating that Quality is Our Recipe. You will be instrumental in creating a positive, effective and responsive team&nbsp- encouraging them to share, grow, and cultivate their desire to move up in the organization. These responsibilities are in addition to your duties and responsibilities as a crew member. You will not issue corrective action but will elevate potential issues to a General Manager or senior manager for further consideration. This position is a transitional role. You will be expected to obtain promotion to Open/Close Shift Manager within one year from your start date in this role. If you are not eligible to be promoted within the specified timeframe, you will be demoted back to a crew member position and your pay will be adjusted accordingly.&nbspSpecific Responsibilities Include* Play active role in new-crew member onboarding.  Ensure all crew members understand their focus must be to "Delight Every Customer". This includes ensuring they understand and comply with all food safety procedures.  Assists crew members with the completion of assigned WeLearn courses, as well as role models behaviors consistent with our operational procedures, food safety, and customer service. Finally, provides coaching and feedback through the Talk to Me (TTM) process during their assigned shifts to ensure crew members understand their positions and ready to service our customers.      * Provide quality products and service in a clean and safe environment to each and every customer with a goal to "Delight Every Customer".   Positions included to ensure this is accomplished is runner/line coordinator order taker/dining room grill fry station sandwiches drinks register opening responsibilities pre-close and close responsibilities. Will be required to complete ServSafe training and certification.* Delivering quality food orders within specified service time goals is fundamental to the nature of Wendy's business and requires each position to be executed with a speed sufficient to contribute to the overall goals of the restaurant.* Immediately before and after peak volume periods and during all "slow periods", it is customary for crew members to "bump and slide" in positions that do not compromise food safety.  This process simply means that during certain periods, a crew member will work several positions within a short period of time while adhering to food safety standards.* All positions should be maintained at rush readiness standards through re-stocking and cleaning the immediate area during service breaks.The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide.&nbspEducation / Experience* High School Diploma or GED * 6 months of previous restaurant experience* All employees must be at least 18 years of age and possess all documents and permits required by state and federal law.* Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements.  Must be able to stand for prolonged periods of time. Frequent lifting and carrying (up to 50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.* Must be able to multi-task, work in a fast paced environment, use a headset, stand for prolonged periods of time and maintain composure while giving sound advice and direction.* Knowledgeable in WeLearn applications and role models Wendy's operations standards.* Must have or be willing to obtain ServSafe certificationWendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

Keywords: Wendy's, Columbus , Internal Promote - Team Trainer, Human Resources , Columbus, Ohio

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Internal Promote - Team Trainer
Description: Overview nbspAs a Team Trainer, you will develop a strong foundation of business operations knowledge to prepare you for future leadership roles in the organization. You will be a Role Model to other (more...)
Company: Wendy's
Location: Columbus
Posted on: 05/19/2019

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