Service Desk Analyst

Company: Sophisticated Systems
Location: Columbus
Posted on: March 28, 2020

Job Description:

Responsibilities Provides primary and advanced client support by taking calls, answering email, responding to tickets, answering support related questions, performing desk-side support, and participating in cross-team projects. This position provides escalated troubleshooting for all technology related service requests and supports related issues for SSI's IT department. Client service is super critical for this role Position Requirements 2-5 years of IT support experience Advanced experience supporting Microsoft Windows OS and Microsoft Office Suite Advanced problem-solving skills and able to troubleshoot a variety of issues. Familiarity with ServiceNow Service Management or other incident tracking systems Experience with ITIL methodology, primarily incident and problem management Intermediate knowledge of networking concepts and protocols Experience with servers Strong knowledge of hardware, software and related technology Team player with a strong work ethic and operates with a sense of urgency Professional, calm, and courteous telephone mannerisms Flexible, fast learner with the ability to multi-task

Keywords: Sophisticated Systems, Columbus , Service Desk Analyst, IT / Software / Systems , Columbus, Ohio