ColumbusRecruiter Since 2001
the smart solution for Columbus jobs

(8) Entry Level Help Desk Technicians

Location: Columbus
Posted on: January 14, 2021

Job Description:

We are seeking 8 Level I Help Desk Technicians for a 6+ month opportunity located in Columbus OH. We DO NOT WANT PEOPLE WITH years of experience. A year experience works out fine.





Job Type: Contract



Duration: 6+ months



Location: Columbus, OH



Pay Rate: $15/hour



Start Date: 1/5/15



Hours: Must Be Flexible working 2nd or 3rd shift



(ROUGH ESTIMATE HOURS): 2nd shift: 2:30PM-11:30PM or 3rd Shift: 10PM-6:30AM





The responsibilities are as follows:



- Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner



- Strong interpersonal/customer relations skills



- Ability to maintain customer focus in the midst of difficult circumstances



- Excellent analytical, problem solving and trouble shooting skills



- Possess an energetic and enthusiastic approach to deliver superior customer service



- Receive incoming client calls



- Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications



- Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues



- Act as a liaison between clients or customers and other client IT organizations or external IT vendors



- Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.







Job Qualifications



- Must be willing to take a background test upon an offer being made



- 6 Months-1 years’ experience working in the IT Field



- One year related experience in technical support or customer service in a call center environment



- A+, MCP, MCSE, CNE or Network+ Certifications are a very big plus



- Ability to troubleshoot hardware, software and network related problems



- Strong hardware and network connectivity trouble shooting skills via phone and remote access



- Solid knowledge of Microsoft XP/7 operating system and Windows Server





All Pluses:



- Microsoft standard desktop applications including Word, Excel, PowerPoint, Visio and Outlook



- Knowledge of Microsoft Active-Sync to configure mobile devices (iPhone and Android)



- Internet Explorer troubleshooting



- Basic Printer troubleshooting



- Active Directory



- Remote Assistance tools (Symantec, pcAnywhere, RDP)



- Laptop security (McAfee Endpoint Encryption)



- Virus/Malware removal (McAfee)



- Citrix/Terminal Services



- Software/Package Deployment (Altiris)



- Fundamental understanding of networking including TCP/IP, WINS, DNS, Enterprise Firewall and VPN



- Ticketing systems (Remedy, Service Now, FrontRange, HEAT)



- Must have excellent communication, presentation and documentation skills.





To be considered, please send and updated Word resume to Amanda: mcampos@smartsource-inc.com.

Keywords: , Columbus , (8) Entry Level Help Desk Technicians, IT / Software / Systems , Columbus, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Scrum Master
Description: Revel IT has a contracting role for a servant leader for the team, who is responsible for facilitating the progress of the team by coaching those within and without helpful and unhelpful interactions (more...)
Company: Revel IT
Location: Columbus
Posted on: 01/17/2021

Technical Services Specialist
Description: AVT is the global leader in print process control, quality assurance, and press control for the packaging, labels, and commercial print industries. Backed by state-of-the-art technology and field-proven (more...)
Company: AVT
Location: Columbus
Posted on: 01/17/2021

Clinical SAS Programmer.
Description: We are currently seeking a Clinical SAS Programmer. This position is temporarily remote and preferred permanent location in Columbus, OH. Relocation can be delayed.JOB DESCRIPTIONThe Health Analytics (more...)
Company: Nesco Resource
Location: Columbus
Posted on: 01/17/2021


In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Marion
Posted on: 01/17/2021

Senior JavaScript Engineer - 100% REMOTE
Description: Fast growing start-up in San Francisco looking for a sharp Senior JavaScript Engineer to join their growing team This Jobot Job is hosted by: Roxy Kupfert Are you a fit Easy Apply now by clicking the (more...)
Company: Jobot
Location: Athens
Posted on: 01/17/2021

25B Information Technology Specialist
Description: If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be (more...)
Company: Army National Guard
Location: Columbus
Posted on: 01/17/2021

Backend Java (Spring Boot) - Remote
Description: Work for a great company This Jobot Job is hosted by: Pegah Shakeri Are you a fit Easy Apply now by clicking the Apply button and sending us your resume. Salary: 60 - 75 per hour A bit about us: (more...)
Company: Jobot
Location: Athens
Posted on: 01/17/2021

25B Information Technology Specialist
Description: If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be (more...)
Company: Army National Guard
Location: Delaware
Posted on: 01/17/2021

Senior Software Engineer
Description: As a member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation engineering practices. You will be required (more...)
Company: JPMorgan Chase & Co.
Location: Columbus
Posted on: 01/17/2021

Mid-Sr. Level Web Developer-React/Redux, JavaScript
Description: Contract opportunity with a wonderful team, great company, and doing some good for the community This role is ideal for a Mid-Sr. Level Web Developer with:- Experience with React/Redux- JavaScript- CSS- (more...)
Company: Stafford Technology
Location: Dublin
Posted on: 01/17/2021

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds