(8) Entry Level Help Desk Technicians
Location: Columbus
Posted on: January 14, 2021
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Job Description:
We are seeking 8 Level I Help Desk Technicians for a 6+ month
opportunity located in Columbus OH. We DO NOT WANT PEOPLE WITH
years of experience. A year experience works out fine.
Job Type: Contract
Duration: 6+ months
Location: Columbus, OH
Pay Rate: $15/hour
Start Date: 1/5/15
Hours: Must Be Flexible working 2nd or 3rd shift
(ROUGH ESTIMATE HOURS): 2nd shift: 2:30PM-11:30PM or 3rd Shift:
10PM-6:30AM
The responsibilities are as follows:
- Ensures customer satisfaction by following up to ensure problem
resolution; approaching problem solving from an overall solution
perspective; resolving issues in a timely, respectful, considerate
and concerned manner
- Strong interpersonal/customer relations skills
- Ability to maintain customer focus in the midst of difficult
circumstances
- Excellent analytical, problem solving and trouble shooting
skills
- Possess an energetic and enthusiastic approach to deliver
superior customer service
- Receive incoming client calls
- Provide technical support and assistance to customers using
computer hardware, standard desktop applications or client software
applications
- Apply technical expertise to troubleshoot technical problems of
call levels of complexity and provide resolution to reported
issues
- Act as a liaison between clients or customers and other client IT
organizations or external IT vendors
- Document all IT trouble tickets as they occur. Escalate to
appropriate IT staff, and follow up as needed to ensure immediate
resolution of critical issues.
Job Qualifications
- Must be willing to take a background test upon an offer being
made
- 6 Months-1 years’ experience working in the IT Field
- One year related experience in technical support or customer
service in a call center environment
- A+, MCP, MCSE, CNE or Network+ Certifications are a very big
plus
- Ability to troubleshoot hardware, software and network related
problems
- Strong hardware and network connectivity trouble shooting skills
via phone and remote access
- Solid knowledge of Microsoft XP/7 operating system and Windows
Server
All Pluses:
- Microsoft standard desktop applications including Word, Excel,
PowerPoint, Visio and Outlook
- Knowledge of Microsoft Active-Sync to configure mobile devices
(iPhone and Android)
- Internet Explorer troubleshooting
- Basic Printer troubleshooting
- Active Directory
- Remote Assistance tools (Symantec, pcAnywhere, RDP)
- Laptop security (McAfee Endpoint Encryption)
- Virus/Malware removal (McAfee)
- Citrix/Terminal Services
- Software/Package Deployment (Altiris)
- Fundamental understanding of networking including TCP/IP, WINS,
DNS, Enterprise Firewall and VPN
- Ticketing systems (Remedy, Service Now, FrontRange, HEAT)
- Must have excellent communication, presentation and documentation
skills.
To be considered, please send and updated Word resume to Amanda:
mcampos@smartsource-inc.com.
Keywords: , Columbus , (8) Entry Level Help Desk Technicians, IT / Software / Systems , Columbus, Ohio
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