(4) Help Desk Technicians
Location: Columbus
Posted on: January 14, 2021
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Job Description:
Role: We are in need of at least 4 Level I Help Desk Technicians
for a 3-6 month opportunity located in the Easton area of Columbus
OH.
Days/Hours: Monday-Friday (THERE MAYBE SOME WEEKENDS AND PEOPLE
MUST BE FLEXIBLE TO WORK WEEKENDS)
2nd Shift Hours: (START AS EARLY AS 1PM or As Late As 3PM-END AS
EARLY AS 9PM OR AS LATE AS 11PM)
3rd Shift Hours: (START AS EARLY AS 9PM OR AS LATE AS 11PM-END AS
EARLY AS 6AM OR AS LATE AS 8AM)
We are looking for young, energetic people with a couple of years
experience. We are NOT looking for people with 10 years background.
We want people who have a couple of years of industry experience,
have a great personality, reliable and presentable. This is all
phone support. If you want a hands on role this is not the position
for you. We need people with a Windows troubleshooting background
and have experience with external troubleshooting
- Ensures customer satisfaction by following up to ensure problem
resolution; approaching problem solving from an overall solution
perspective; resolving issues in a timely, respectful, considerate
and concerned manner.
- Strong interpersonal/customer relations skills
- Ability to maintain customer focus in the midst of difficult
circumstances
- Excellent analytical, problem solving and trouble shooting
skills
- Possess an energetic and enthusiastic approach to deliver
superior customer service
- Receive incoming client calls
- Provide technical support and assistance to customers using
computer hardware, standard desktop applications or client software
applications
- Apply technical expertise to troubleshoot technical problems of
call levels of complexity and provide resolution to reported
issues
- Act as a liaison between clients or customers and other client IT
organizations or external IT vendors
- Document all IT trouble tickets as they occur. Escalate to
appropriate IT staff, and follow up as needed to ensure immediate
resolution of critical issues.
Qualifications:
- Must pass a drug and criminal background check before
starting
- Looking for 2-3 year professional experience
- Ability to troubleshoot hardware, software and network related
problems
- Strong hardware and network connectivity trouble shooting skills
via phone and remote access
- Solid knowledge of Microsoft XP operating system and Windows
Server 2003/2008
- 2-3 years working in a performance support/call center
environment
- Proficient use of Microsoft applications, most shrink wrapped
software, wireless connectivity, proprietary applications
- Proficient troubleshooting skills
-
Must have excellent communication and customer service skills.
Thank You,
Troy Hawkins | Smartsource Staffing
Thawkins@smartsource-inc.com
Keywords: , Columbus , (4) Help Desk Technicians, IT / Software / Systems , Columbus, Ohio
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