Senior Technical Account Manager - West Coast Region (Remote US)

Company: Mandiant
Location: Columbus
Posted on: November 23, 2021

Job Description:

Company Description

Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant's approach helps organizations develop more effective and efficient cyber security programs and instills---confidence in their readiness to defend against and respond to cyber threats.

Job Description

Mandiant is seeking an Information Security Consultant to join our customer success team to support Mandiant Advantage customers. The Information Security Consultant is instrumental in the organization's ability to deliver the full breath of capability of our Mandiant Advantage platform that includes Security Validation, Threat Intelligence and Automated Defense. This technical role is responsible for owning the customer experience and engagement inclusive of guiding customers with planning the use of Mandiant Advantage, leading the deployment of the platform, identifying the early wins and driving the operational use of the solution. Demonstrated abilities in thought leadership, technical competencies in security and architecture, multitasking, organizational skills and a high capacity to learn are imperative.

Mandiant Advantage Customer Success is responsible for helping customers architect, deploy and adopt the Mandiant Advantage Platform to continuously monitor and assess security control effectiveness and detect active threats. Mandiant is a fast-paced environment where we recognize and reward performance and create a fun-competitive atmosphere. Ideally this position will report out of the West Coast, however we are flexible on the location of this role!

What you will do:
Development of "Go Live" kickoff engagements.
Manage the design and architecture stage of Mandiant Advantage deployments.
Oversee the deployment and configuration of Mandiant Advantage in customer environments.
Enable customers on Mandiant Advantage through the sharing of best practices and communicating lessons learned.
Provide product expertise and guidance to customers on the use of Mandiant Advantage for improving their ability to detect, block, alert and respond to cyber security threats.
Collaborate with the Mandiant Advantage engineering teams on suggested features, processes and opportunities for improving the product.
Help establish the Customer Success Organization supporting the Mandiant Advantage product line as the industry's best by developing collateral and tools to operate more effectively and enable customers to be successful with the entire FireEye platform.

Qualifications

Minimum Requirements
Understanding of cyber security at a technical level across each of the 7 layers of the OSI Model.
Networking fundamentals (DHCP, DNS, HTTP, TCP/IP, etc.).
SIEM and the relationship between alerting and correlation rule triggering.
Programming language and scripting knowledge, with basic experience.
System Administration knowledge/experience: Unix/Linux.
Security device configuration and administration (firewalls, IDS/IPS, Proxy, etc.).
In-depth security log analysis skills.
Wireshark/tcpdump skills.
Understanding of frameworks and standards: MITRE ATT&CK, Kill Chain, NIST Cyber Security Framework, ISO, etc.

Additional Qualifications:
Cyber security relevant certifications.
Completion of job-related technical trainings.
Ability to travel up to 20%

Additional Information

At Mandiant we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Minimum Salary: $110,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.

Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from Mandiant's Compensation Committee, and vesting terms

Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance.---Subject to eligibility requirements, Mandiant also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program.---Mandiant also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.
Disclosure as required by sb19-085 (8-5-20)

Keywords: Mandiant, Columbus , Senior Technical Account Manager - West Coast Region (Remote US), IT / Software / Systems , Columbus, Ohio