Senior Technical Account Manager - West Coast Region (Remote US)
Posted on: November 23, 2021
Since 2004, Mandiant has been a trusted partner to
security-conscious organizations. Effective security is based on
the right combination of expertise, intelligence, and adaptive
technology, and the Mandiant Advantage SaaS platform scales decades
of frontline experience and industry-leading threat intelligence to
deliver a range of dynamic cyber defense solutions. Mandiant's
approach helps organizations develop more effective and efficient
cyber security programs and instills---confidence in their
readiness to defend against and respond to cyber threats.
Mandiant is seeking an Information Security Consultant to join our
customer success team to support Mandiant Advantage customers. The
Information Security Consultant is instrumental in the
organization's ability to deliver the full breath of capability of
our Mandiant Advantage platform that includes Security Validation,
Threat Intelligence and Automated Defense. This technical role is
responsible for owning the customer experience and engagement
inclusive of guiding customers with planning the use of Mandiant
Advantage, leading the deployment of the platform, identifying the
early wins and driving the operational use of the solution.
Demonstrated abilities in thought leadership, technical
competencies in security and architecture, multitasking,
organizational skills and a high capacity to learn are
Mandiant Advantage Customer Success is responsible for helping
customers architect, deploy and adopt the Mandiant Advantage
Platform to continuously monitor and assess security control
effectiveness and detect active threats. Mandiant is a fast-paced
environment where we recognize and reward performance and create a
fun-competitive atmosphere. Ideally this position will report out
of the West Coast, however we are flexible on the location of this
What you will do:
Development of "Go Live" kickoff engagements.
Manage the design and architecture stage of Mandiant Advantage
Oversee the deployment and configuration of Mandiant Advantage in
Enable customers on Mandiant Advantage through the sharing of best
practices and communicating lessons learned.
Provide product expertise and guidance to customers on the use of
Mandiant Advantage for improving their ability to detect, block,
alert and respond to cyber security threats.
Collaborate with the Mandiant Advantage engineering teams on
suggested features, processes and opportunities for improving the
Help establish the Customer Success Organization supporting the
Mandiant Advantage product line as the industry's best by
developing collateral and tools to operate more effectively and
enable customers to be successful with the entire FireEye
Understanding of cyber security at a technical level across each of
the 7 layers of the OSI Model.
Networking fundamentals (DHCP, DNS, HTTP, TCP/IP, etc.).
SIEM and the relationship between alerting and correlation rule
Programming language and scripting knowledge, with basic
System Administration knowledge/experience: Unix/Linux.
Security device configuration and administration (firewalls,
IDS/IPS, Proxy, etc.).
In-depth security log analysis skills.
Understanding of frameworks and standards: MITRE ATT&CK, Kill
Chain, NIST Cyber Security Framework, ISO, etc.
Cyber security relevant certifications.
Completion of job-related technical trainings.
Ability to travel up to 20%
At Mandiant we are committed to our #OneTeam approach combining
diversity, collaboration, and excellence. All qualified applicants
will receive consideration for employment without regard to race,
sex, color, religion, sexual orientation, gender identity, national
origin, protected veteran status, or on the basis of
Minimum Salary: $110,000. Final salary will be determined
commensurately with cost of living, experience level, and/or any
other legally permissible considerations.
Incentive Compensation: Eligibility for annual bonus subject to
individual and company performance; eligibility for award of
Restricted Stock Units subject to eligibility requirements,
approval from Mandiant's Compensation Committee, and vesting
Benefits: Employer subsidized benefits include Medical, Dental,
Vision, Life, and Disability Insurance.---Subject to eligibility
requirements, Mandiant also offers the ability to participate in
401(k), Flexible Spending Accounts, Health Savings Accounts,
Dependent Care Spending Accounts, and Employee Stock Purchase
Program.---Mandiant also provides Paid Time Off, Flexible Paid Sick
Time, and Paid Holidays.
Disclosure as required by sb19-085 (8-5-20)
Keywords: Mandiant, Columbus , Senior Technical Account Manager - West Coast Region (Remote US), IT / Software / Systems , Columbus, Ohio
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