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Director - Business Systems, Tools and Technologies (Remote)

Company: Freshworks
Location: Columbus
Posted on: January 16, 2022

Job Description:

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

  • In this role you will be responsible for optimizing the efficiency, effectiveness, and user experience for all major systems and tools supporting our go-to-market sales processes
  • Key processes supported range from account planning to opportunity management to forecasting, spanning the entire GTM organization
  • This is a cross-functional leadership role in which you will be working closely with senior business executives to align on process design and the sales experience, while collaborating with the IT organization to ensure effective technology integration, development, and deployment
  • The role is accountable for the operations of all Sales technologies, including but not limited to CRM and CPQ solutions
  • Own and evolve the global sales technology stack, driving thought leadership around a clear roadmap of potential improvements and innovations
  • Drive adoption, usability, and business value of process & tool improvements through effective change management, communications, and enablement planning
  • Assume accountability for the end-to-end sales experience with key processes, while ensuring we have strong plans and KPIs in place to drive operational excellence
  • Frame and break down complex business problems into key components, design analysis to drive insights and answers to critical questions, and recommend practical solutions to get results
  • Manage executive stakeholder needs and expectations by effectively facilitating trade-off decisions & clearly communicating program status relative to development resources\
  • Promote collaborative decision-making, providing a sense of urgency across the program team while evaluating risks and making critical program decisions
  • Inspire and lead the Business Systems, Tools and Technologies team including mentoring, coaching, evaluation and professional development

    Qualifications

    • Analytical background with 10+ years of strategic program planning experience within a Sales, Sales Operations, Business Operations environment
    • Proven experience utilizing Saleforce.com or other enterprise CRM best practices to eliminate inefficiencies in sales process
    • Experience with other Business Systems including CPQ, Commissions, Planning and Forecasting preferably Anaplan
    • Deep experience and understanding of Enterprise go-to-market processes
    • Ability to express complex concepts effectively and through multiple communication medium
    • Creativity and ability to solve short-term needs while designing for the longer-term is critical for the role
    • Passion for developing organizational capabilities at scale
    • 3+ years of people management experience

      Additional Information

      At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

      Summary of Freshworks Benefits:

      Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

      At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Keywords: Freshworks, Columbus , Director - Business Systems, Tools and Technologies (Remote), IT / Software / Systems , Columbus, Ohio

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